Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318911 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Winter Park — 200 N Lakemont Ave, Winter Park FL, 32792

Dec 5, 2025 → Mar 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (31 biz days early)
Active: 69 biz days
🕐 Clock stopped: Completed (Mar 18, 2026)
69d
▶ Clock Running
Status: Created
Dec 5 → Mar 18, 2026
69 business days (counted)
Running total: 69 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 18 → Mar 18, 2026
0 business days (counted)
Running total: 69 of ? biz days used
Created: Dec 5, 2025 Completed: Mar 18, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Mar 18 Created ▶ Running 69 69
Mar 18 → Mar 18 Assigned ▶ Running 0 69
Dispatch 70.0d
Coordinators 0.3d
Field Work 0.3d
Billing 26.4d
✓ SLA Met
Dispatch
70.0 days
Over SLA
Coordinators
0.3 days
Field Work
0.3 days
Billing
26.4 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Mar 18, 2026 (43 days early)
📅
70.0 days Total Age
⏱️
70.0d in Entered Longest Stage
🔄
7 transitions Status Changes
⚠️
94.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 254 days old
🚨
Primary Delay 70.0 days stuck in "Entered"
⏱️
Total Delay 94.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
70.0d / 0.5d SLA
Assigned
0.3d / 0.5d SLA
Completed
0.3d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Billing Review
26.4d / 2.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

WO has Wait TIme

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01318911
Type: Upgrade
Priority: PC
🚨 70.0 business days
👷
▶
2 Technician Assigned Mar 18, 11:18 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ben Saur
From: Entered
To: Assigned
Duration in Previous: 103d 9h
⏱️
2x Labor Added Mar 18, 1:55 PM
Type: Labor
Status: Open
Qty: 0.5, 0.75
✔️
Status: Completed by Derick Velazquez Mar 18, 2:04 PM
From: Assigned
To: Completed
Duration in Previous: 2h 45m
🏁
Status: Closed by Derick Velazquez Mar 18, 4:19 PM
From: Completed
To: Closed
Duration in Previous: 2h 14m
⏳ 2.0 business days
💵
Status: Billing Review by Diane Patton Mar 19, 4:33 PM
From: Closed
To: Billing Review
Duration in Previous: 1d 0h
🚨 26.9 business days
📄
Status: Ready to Bill by Diane Patton Apr 25, 2:31 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 36d 21h
📨
Status: Invoice Pending by Diane Patton Apr 25, 3:39 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 7m
🧾
▶
2 Invoice Created Apr 25, 3:45 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m

Bottlenecks

Entered
Duration: 70.0 business days (threshold: 4.0 business hours)
Exceeded by 69.5 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours
Billing Review
Duration: 26.4 business days (threshold: 2.0 business days)
Exceeded by 24.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-260178

Work Details (2)

Name Type Status Qty Amount Date
WL-03149349 Labor Open 0.5 $0.00 Mar 18, 1:55 PM
WL-03149350 Labor Open 0.75 $56.48 Mar 18, 1:55 PM

Details