Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318913 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Winter Park — 200 N Lakemont Ave, Winter Park FL, 32792

Dec 5, 2025 → Mar 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (32 biz days early)
Active: 68 biz days
🕐 Clock stopped: Completed (Mar 17, 2026)
68d
▶ Clock Running
Status: Created
Dec 5 → Mar 17, 2026
68 business days (counted)
Running total: 68 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 17 → Mar 17, 2026
0 business days (counted)
Running total: 68 of ? biz days used
Created: Dec 5, 2025 Completed: Mar 17, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Mar 17 Created ▶ Running 68 68
Mar 17 → Mar 17 Assigned ▶ Running 0 68
Dispatch 69.0d
Coordinators 0.5d
Field Work 1.8d
Billing 1.4d
✓ SLA Met
Dispatch
69.0 days
Over SLA
Coordinators
0.5 days
Over SLA
Field Work
1.8 days
Over SLA
Billing
1.4 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Mar 18, 2026 (43 days early)
📅
70.0 days Total Age
⏱️
69.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
70.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 254 days old
🚨
Primary Delay 69.0 days stuck in "Entered"
⏱️
Total Delay 70.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
69.0d / 0.5d SLA
Assigned
0.5d / 0.5d SLA
Completed
1.8d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01318913
Type: Upgrade
Priority: PC
🚨 69.0 business days
👷
▶
2 Technician Assigned Mar 17, 9:47 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 102d 7h
⏱️
3x Labor Added Mar 17, 1:29 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 0.75, 18
✔️
Status: Completed by Derick Velazquez Mar 17, 1:57 PM
From: Assigned
To: Completed
Duration in Previous: 4h 10m
⏳ 2.0 business days
🏁
Status: Closed by Derick Velazquez Mar 18, 4:19 PM
From: Completed
To: Closed
Duration in Previous: 1d 2h
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 19, 4:31 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
⏳ 1.9 business days
📨
▶
2 Status: Invoice Pending Mar 20, 6:35 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 14.7 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-257208

Bottlenecks

Entered
Duration: 69.0 business days (threshold: 4.0 business hours)
Exceeded by 68.5 business days
Assigned
Duration: 4.2 business hours (threshold: 4.0 business hours)
Exceeded by 0.2 business hours
Completed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-257208

Work Details (3)

Name Type Status Qty Amount Date
WL-03147351 Labor Open 0.5 $0.00 Mar 17, 1:29 PM
WL-03147352 Labor Open 0.75 $56.48 Mar 17, 1:29 PM
WL-03147353 Travel Open 18 $0.00 Mar 17, 1:29 PM

Details