Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318914 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Winter Park — 200 N Lakemont Ave, Winter Park FL, 32792

Dec 5, 2025 → Mar 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (35 biz days early)
Active: 65 biz days
🕐 Clock stopped: Completed (Mar 12, 2026)
62d
▶ Clock Running
Status: Created
Dec 5 → Mar 9, 2026
62 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 9 → Mar 12, 2026
3 business days (counted)
Running total: 65 of ? biz days used
Created: Dec 5, 2025 Completed: Mar 12, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Mar 9 Created ▶ Running 62 62
Mar 9 → Mar 12 Assigned ▶ Running 3 65
Dispatch 63.0d
Coordinators 3.3d
Field Work 2.0d
Billing 3.3d
✓ SLA Met
Dispatch
63.0 days
Over SLA
Coordinators
3.3 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
3.3 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Mar 15, 2026 (46 days early)
📅
67.0 days Total Age
⏱️
63.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
69.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 254 days old
🚨
Primary Delay 63.0 days stuck in "Entered"
⏱️
Total Delay 69.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
63.0d / 0.5d SLA
Assigned
3.3d / 0.5d SLA
Completed
2.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
3.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01318914
Type: Upgrade
Priority: PC
🚨 63.0 business days
👷
▶
2 Technician Assigned Mar 9, 12:43 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Brandi Rodriguez
From: Entered
To: Assigned
Duration in Previous: 94d 10h
⏳ 3.0 business days
⏱️
Labor Added Mar 11, 10:47 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Derick Velazquez Mar 11, 11:16 PM
From: Assigned
To: Completed
Duration in Previous: 2d 10h
⏳ 2.1 business days
🏁
Status: Closed by Derick Velazquez Mar 15, 4:17 PM
From: Completed
To: Closed
Duration in Previous: 3d 17h
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 17, 5:30 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 1h
⏳ 3.8 business days
📨
▶
2 Status: Invoice Pending Mar 20, 6:35 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 14.7 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-257208

Bottlenecks

Entered
Duration: 63.0 business days (threshold: 4.0 business hours)
Exceeded by 62.5 business days
Assigned
Duration: 3.3 business days (threshold: 4.0 business hours)
Exceeded by 2.8 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-257208

Work Details (1)

Name Type Status Qty Amount Date
WL-03140551 Labor Open 0.75 $56.48 Mar 11, 10:47 PM

Details