Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318918 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Zephyrhills — 7050 Gall Blvd, Zephyrhills FL, 33541

Dec 5, 2025 → Apr 22, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (47 biz days early)
Active: 72 biz days
Paused: 22 biz days
🕐 Clock stopped: Completed (Apr 22, 2026)
71d
▶ Clock Running
Status: Created
Dec 5 → Mar 20, 2026
71 business days (counted)
Running total: 71 of ? biz days used
⏸22d
⏸ Clock Paused
Status: Ready for Release
Mar 20 → Apr 21, 2026
22 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 21 → Apr 22, 2026
1 business day (counted)
Running total: 72 of ? biz days used
Created: Dec 5, 2025 Completed: Apr 22, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Mar 20 Created ▶ Running 71 71
Mar 20 → Apr 21 Ready for Release ⏸ Paused 22 —
Apr 21 → Apr 22 Assigned ▶ Running 1 72
Dispatch 72.0d
Holding 23.0d (excluded)
Coordinators 1.2d
Field Work 0.0d
Billing 2.3d
✓ SLA Met
Dispatch
72.0 days
Over SLA
Holding (excluded from total)
23.0 days
Coordinators
1.2 days
Over SLA
Field Work
0.0 days
Billing
2.3 days
Over SLA
Created: Dec 5, 2025 Due: Jun 30, 2026 Completed: Apr 22, 2026 (69 days early)
📅
94.5 days Total Age
⏱️
72.0d in Entered Longest Stage
🔄
8 transitions Status Changes
⚠️
72.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 254 days old
🚨
Primary Delay 72.0 days stuck in "Entered"
⏱️
Total Delay 72.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
72.0d / 0.5d SLA
Ready for Release
23.0d
Assigned
1.2d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Billing Review
2.3d / 2.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/22/26 DPatton - Placing in BR due to Config/Provision charges

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01318918
Type: Upgrade
Priority: PC
🚨 72.0 business days
✅
Status: Ready for Release by Rhonnie Reeves Mar 20, 8:56 AM
From: Entered
To: Ready for Release
Duration in Previous: 105d 6h
🚨 23.0 business days
👷
▶
2 Technician Assigned Apr 21, 2:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ben Saur
From: Ready for Release
To: Assigned
Duration in Previous: 32d 5h
⏱️
▶
2 2x Labor Added Apr 22, 12:15 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Derick Velazquez
From: Assigned
To: Completed
Duration in Previous: 9h 48m
🏁
Status: Closed by Derick Velazquez Apr 22, 12:20 AM
From: Completed
To: Closed
Duration in Previous: 2m
💵
Status: Billing Review by Diane Patton Apr 22, 5:34 PM
From: Closed
To: Billing Review
Duration in Previous: 17h 14m
⏳ 2.8 business days
📄
Status: Ready to Bill by Diane Patton Apr 25, 2:46 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 2d 21h
📨
Status: Invoice Pending by Diane Patton Apr 25, 3:39 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 53m
🧾
▶
2 Invoice Created Apr 25, 3:45 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m

Bottlenecks

Entered
Duration: 72.0 business days (threshold: 4.0 business hours)
Exceeded by 71.5 business days
Assigned
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.8 business hours
Billing Review
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-260178

Work Details (2)

Name Type Status Qty Amount Date
WL-03195445 Labor Open 0.5 $56.48 Apr 22, 12:15 AM
WL-03195446 Labor Open 0.25 $0.00 Apr 22, 12:15 AM

Details