📍 AdventHealth Zephyrhills — 7050 Gall Blvd, Zephyrhills FL, 33541
Dec 5, 2025 → Apr 22, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (48 biz days early)
Active: 72 biz days
Paused: 21 biz days
🕐 Clock stopped: Completed (Apr 21, 2026)
71d
▶ Clock Running
Status: Created
Dec 5 → Mar 20, 2026
71 business days (counted)
Running total: 71 of ? biz days used
⏸21d
⏸ Clock Paused
Status: Ready for Release
Mar 20 → Apr 20, 2026
21 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 20 → Apr 21, 2026
1 business day (counted)
Running total: 72 of ? biz days used
Created: Dec 5, 2025Completed: Apr 21, 2026
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 5 → Mar 20
Created
▶ Running
71
71
Mar 20 → Apr 20
Ready for Release
⏸ Paused
21
—
Apr 20 → Apr 21
Assigned
▶ Running
1
72
Dispatch72.0d
Holding22.0d (excluded)
Coordinators1.9d
Field Work2.4d
Billing0.4d
✓ SLA Met
Dispatch
72.0 days
Over SLA
Holding(excluded from total)
22.0 days
Coordinators
1.9 days
Over SLA
Field Work
2.4 days
Over SLA
Billing
0.4 days
Created: Dec 5, 2025
Due: Jun 30, 2026
Completed: Apr 23, 2026 (68 days early)
📅
95.4 daysTotal Age
⏱️
72.0d in EnteredLongest Stage
🔄
8 transitionsStatus Changes
⚠️
75.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
2 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 254 days old
🚨
Primary Delay72.0 days stuck in "Entered"
⏱️
Total Delay75.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
72.0d / 0.5d SLA
Ready for Release
22.0d
Assigned
1.9d / 0.5d SLA
Completed
2.4d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Billing Review
0.4d / 2.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
4/24/26 DPatton - Placing in BR due to configuration charges. (Tech requested new config file from Tyler GCX in order to be able to provision the cart)
🔧Work Performed
GCX Advent 5G Nosecone Upgrade
🔍Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️Problem Description
GCX Advent 5G Nosecone Upgrade
📄Description
Jaco EVO Series Medical Carts
📞Call Description
GCX Advent 5G Nosecone Upgrade
JPG
April-22-2026-22:26:50-EDT--0400.jpg
Apr 22, 2026
Timeline
📋
Work Order Created Dec 5, 1:01 AM
Work Order:WO-01318926
Type:Upgrade
Priority:PC
🚨72.0 business days
✅
Status: Ready for Release by Rhonnie ReevesMar 20, 8:56 AM
From:Entered
To:Ready for Release
Duration in Previous:105d 6h
🚨22.0 business days
👷
▶
2
Technician Assigned Apr 20, 12:24 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ben Saur
From:Ready for Release
To:Assigned
Duration in Previous:31d 3h
✔️
Status: Completed by Derick VelazquezApr 21, 9:12 AM
From:Assigned
To:Completed
Duration in Previous:20h 48m
⏳2.0 business days
⏱️
2x Labor Added Apr 22, 10:37 PM
Type:Labor
Status:Open
Qty:0.5, 0.25
🏁
Status: Closed by Derick VelazquezApr 22, 11:00 PM
From:Completed
To:Closed
Duration in Previous:1d 13h
⏳2.1 business days
💵
Status: Billing Review by Diane PattonApr 24, 4:36 PM
From:Closed
To:Billing Review
Duration in Previous:1d 17h
📄
Status: Ready to Bill by Diane PattonApr 25, 2:21 PM
From:Billing Review
To:Ready to Bill
Duration in Previous:21h 45m
📨
Status: Invoice Pending by Diane PattonApr 25, 3:39 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1h 17m
🧾
▶
2
Invoice Created Apr 25, 3:45 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:5m
Bottlenecks
Entered
Duration: 72.0 business days (threshold: 4.0 business hours)
Exceeded by 71.5 business days
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Completed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)