Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318929 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Zephyrhills — 7050 Gall Blvd, Zephyrhills FL, 33541

Dec 5, 2025 → Apr 22, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (48 biz days early)
Active: 72 biz days
Paused: 21 biz days
🕐 Clock stopped: Completed (Apr 21, 2026)
71d
▶ Clock Running
Status: Created
Dec 5 → Mar 20, 2026
71 business days (counted)
Running total: 71 of ? biz days used
⏸21d
⏸ Clock Paused
Status: Ready for Release
Mar 20 → Apr 20, 2026
21 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 20 → Apr 21, 2026
1 business day (counted)
Running total: 72 of ? biz days used
Created: Dec 5, 2025 Completed: Apr 21, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Mar 20 Created ▶ Running 71 71
Mar 20 → Apr 20 Ready for Release ⏸ Paused 21 —
Apr 20 → Apr 21 Assigned ▶ Running 1 72
Dispatch 72.0d
Holding 22.0d (excluded)
Coordinators 2.0d
Field Work 2.4d
Billing 5.8d
✓ SLA Met
Dispatch
72.0 days
Over SLA
Holding (excluded from total)
22.0 days
Coordinators
2.0 days
Over SLA
Field Work
2.4 days
Over SLA
Billing
5.8 days
Over SLA
Created: Dec 5, 2025 Due: Jun 30, 2026 Completed: Apr 23, 2026 (68 days early)
📅
95.4 days Total Age
⏱️
72.0d in Entered Longest Stage
🔄
8 transitions Status Changes
⚠️
78.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 254 days old
🚨
Primary Delay 72.0 days stuck in "Entered"
⏱️
Total Delay 78.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
72.0d / 0.5d SLA
Ready for Release
22.0d
Assigned
2.0d / 0.5d SLA
Completed
2.4d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Billing Review
1.4d / 2.0d SLA
Ready to Bill
4.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/24/26 DPatton - Placing in BR due to configuration charges. (Tech requested new config file from Tyler GCX in order to be able to provision the cart)

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01318929
Type: Upgrade
Priority: PC
🚨 72.0 business days
✅
Status: Ready for Release by Rhonnie Reeves Mar 20, 8:56 AM
From: Entered
To: Ready for Release
Duration in Previous: 105d 6h
🚨 22.0 business days
👷
▶
2 Technician Assigned Apr 20, 11:37 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ben Saur
From: Ready for Release
To: Assigned
Duration in Previous: 31d 2h
✔️
Status: Completed by Derick Velazquez Apr 21, 9:08 AM
From: Assigned
To: Completed
Duration in Previous: 21h 30m
⏳ 2.0 business days
⏱️
2x Labor Added Apr 22, 10:38 PM
Type: Labor
Status: Open
Qty: 0.5, 0.25
🏁
Status: Closed by Derick Velazquez Apr 22, 11:00 PM
From: Completed
To: Closed
Duration in Previous: 1d 13h
⏳ 2.1 business days
💵
Status: Billing Review by Diane Patton Apr 24, 4:37 PM
From: Closed
To: Billing Review
Duration in Previous: 1d 17h
⏳ 1.9 business days
📄
Status: Ready to Bill by Diane Patton Apr 27, 4:39 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 3d 0h
⏳ 4.9 business days
📨
▶
3 Status: Invoice Pending May 1, 6:54 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-260864
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Entered
Duration: 72.0 business days (threshold: 4.0 business hours)
Exceeded by 71.5 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Completed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-260864

Work Details (2)

Name Type Status Qty Amount Date
WL-03197231 Labor Open 0.5 $56.48 Apr 22, 10:38 PM
WL-03197232 Labor Open 0.25 $0.00 Apr 22, 10:38 PM

Details