Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318988 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Glen Oaks — 701 Winthrop Avenue, Glendale Heights IL, 60139-1405

Dec 5, 2025 → Jul 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✗ SLA Missed
Active: 72 biz days
Paused: 71 biz days
🕐 Clock stopped: Completed (Jul 4, 2026)
71d
▶ Clock Running
Status: Created
Dec 5 → Mar 20, 2026
71 business days (counted)
Running total: 71 of ? biz days used
⏸71d
⏸ Clock Paused
Status: Ready for Release
Mar 20 → Jul 1, 2026
71 business days (not counted)
▶ Clock Running
Status: Assigned
Jul 1 → Jul 4, 2026
1 business day (counted)
Running total: 72 of ? biz days used
Created: Dec 5, 2025 Completed: Jul 4, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Mar 20 Created ▶ Running 71 71
Mar 20 → Jul 1 Ready for Release ⏸ Paused 71 —
Jul 1 → Jul 4 Assigned ▶ Running 1 72
Dispatch 72.0d
Holding 72.0d (excluded)
Coordinators 2.0d
Billing 5.1d
✗ SLA Missed
Dispatch
72.0 days
Over SLA
Holding (excluded from total)
72.0 days
Coordinators
2.0 days
Over SLA
Billing
5.1 days
Over SLA
Created: Dec 5, 2025 Due: Jun 30, 2026 Completed: Jul 4, 2026 (3 days late)
📅
144.0 days Total Age
⏱️
72.0d in Entered Longest Stage
🔄
8 transitions Status Changes
⚠️
77.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 254 days old
🚨
Primary Delay 72.0 days stuck in "Entered"
⏱️
Total Delay 77.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
72.0d / 0.5d SLA
Ready for Release
72.0d
Assigned
2.0d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
5.1d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01318988
Type: Upgrade
Priority: PC
🚨 72.0 business days
✅
Status: Ready for Release by Rhonnie Reeves Mar 20, 8:56 AM
From: Entered
To: Ready for Release
Duration in Previous: 105d 6h
🚨 72.0 business days
👷
▶
2 Technician Assigned Jul 1, 10:13 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ben Saur
From: Ready for Release
To: Assigned
Duration in Previous: 103d 1h
⏳ 2.0 business days
⏱️
▶
2 Labor Added Jul 4, 1:16 AM
Labor Added → Status: Completed
✔️
Status: Completed by Konstantin Barsky
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2d 15h, 0m
⏳ 1.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 6, 9:08 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 7h
💵
▶
2 Status: Billing Review Jul 6, 10:06 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⚠️ 5.0 business days
📨
▶
3 Status: Invoice Pending Jul 10, 1:17 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-267119
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Entered
Duration: 72.0 business days (threshold: 4.0 business hours)
Exceeded by 71.5 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Konstantin Barskiy
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-267119

Work Details (1)

Name Type Status Qty Amount Date
WL-03283821 Labor Open 0.5 $56.48 Jul 4, 1:16 AM

Details