Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319023 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Glen Oaks — 701 Winthrop Avenue, Glendale Heights IL, 60139-1405

Dec 5, 2025 → Jul 1, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✗ SLA Missed
Active: 71 biz days
Paused: 72 biz days
🕐 Clock stopped: Completed (Jul 2, 2026)
71d
▶ Clock Running
Status: Created
Dec 5 → Mar 20, 2026
71 business days (counted)
Running total: 71 of ? biz days used
⏸72d
⏸ Clock Paused
Status: Ready for Release
Mar 20 → Jul 2, 2026
72 business days (not counted)
▶ Clock Running
Status: Assigned
Jul 2 → Jul 2, 2026
0 business days (counted)
Running total: 71 of ? biz days used
Created: Dec 5, 2025 Completed: Jul 2, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Mar 20 Created ▶ Running 71 71
Mar 20 → Jul 2 Ready for Release ⏸ Paused 72 —
Jul 2 → Jul 2 Assigned ▶ Running 0 71
Dispatch 72.0d
Holding 72.3d (excluded)
Coordinators 0.0d
Billing 0.8d
✗ SLA Missed
Dispatch
72.0 days
Over SLA
Holding (excluded from total)
72.3 days
Coordinators
0.0 days
Billing
0.8 days
Created: Dec 5, 2025 Due: Jun 30, 2026 Completed: Jul 2, 2026 (1 days late)
📅
143.3 days Total Age
⏱️
72.3d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
71.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 254 days old
🚨
Primary Delay 72.3 days stuck in "Ready for Release"
⏱️
Total Delay 71.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
72.0d / 0.5d SLA
Ready for Release
72.3d
Assigned
0.0d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.8d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319023
Type: Upgrade
Priority: PC
🚨 72.0 business days
✅
Status: Ready for Release by Rhonnie Reeves Mar 20, 8:56 AM
From: Entered
To: Ready for Release
Duration in Previous: 105d 6h
🚨 72.0 business days
👷
▶
4 Technician Assigned Jul 1, 10:36 PM
Technician Assigned → Status: Assigned → 2x Labor Added → Status: Completed
👷
Status: Assigned by Ben Saur
From: Ready for Release
To: Assigned
Duration in Previous: 103d 13h
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 1
✔️
Status: Completed by Konstantin Barsky
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 3m, 0m
📄
Status: Ready to Bill by Timothy Amburgey Jul 2, 9:05 AM
From: Closed
To: Ready to Bill
Duration in Previous: 10h 24m
💵
▶
2 Status: Billing Review Jul 2, 10:07 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
📨
Status: Invoice Pending by Timothy Amburgey Jul 2, 3:10 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 5h 0m
⏳ 1.0 business days
🧾
Invoice Created Jul 4, 5:52 PM
Invoice Number: SM-266334

Bottlenecks

Entered
Duration: 72.0 business days (threshold: 4.0 business hours)
Exceeded by 71.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Konstantin Barskiy
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-266334

Work Details (2)

Name Type Status Qty Amount Date
WL-03281595 Labor Open 0.5 $56.48 Jul 1, 10:39 PM
WL-03281596 Labor Open 1 $0.00 Jul 1, 10:39 PM

Details