Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Jul 31, 2026
0 biz days remaining
71d
▶ Clock Running
Status: Created
Dec 5 → Mar 20, 2026
71 business days (counted)
Running total: 71 of ? biz days used
⏸61d
⏸ Clock Paused
Status: Ready for Release
Mar 20 → Jun 16, 2026
61 business days (not counted)
13d
▶ Clock Running
Status: Assigned
Jun 16 → Jul 7, 2026
13 business days (counted)
Running total: 84 of ? biz days used
⏸28d
⏸ Clock Paused
Status: Ready for Release
Jul 7 → Aug 16, 2026
28 business days (not counted)
Created: Dec 5, 2025
Today
Show SLA Clock Detail (4 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Dec 5 → Mar 20 |
Created |
▶ Running
|
71 |
71 |
| Mar 20 → Jun 16 |
Ready for Release |
⏸ Paused
|
61 |
—
|
| Jun 16 → Jul 7 |
Assigned |
▶ Running
|
13 |
84 |
| Jul 7 → Aug 16 |
Ready for Release |
⏸ Paused
|
28 |
—
|
Dispatch
72.0 days
Over SLA
Holding (excluded from total)
62.0 days
Coordinators
14.0 days
Over SLA
Created: Dec 5, 2025
Due: Jul 31, 2026 (16 days overdue)
⏱️
72.0d in Entered
Longest Stage
🔄
3 transitions
Status Changes
⚠️
85.0d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🚨
Primary Delay
72.0 days stuck in "Entered"
⏱️
Total Delay
85.0 business days over SLA thresholds
SLA vs Actual Time by Status
Assigned
14.0d
/ 0.5d SLA
💬 Activities, Notes & Communications
⚠️
Problem Description
GCX Advent 5G Nosecone Upgrade
📄
Description
Jaco EVO Series Medical Carts
📞
Call Description
GCX Advent 5G Nosecone Upgrade
Timeline
📋
Work Order:
WO-01319071
Type:
Upgrade
Priority:
PC
✅
From:
Entered
To:
Ready for Release
Duration in Previous:
105d 6h
✅
From:
Assigned
To:
Ready for Release
Duration in Previous:
21d 1h
Bottlenecks
Entered
Duration: 72.0 business days (threshold: 4.0 business hours)
Exceeded by 71.5 business days
Assigned
Duration: 14.0 business days (threshold: 4.0 business hours)
Exceeded by 13.5 business days