Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319078 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Hinsdale Hospital — Adventist Health Care, Hinsdale IL, 60521-3829

Dec 5, 2025 → Jun 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (10 biz days early)
Active: 71 biz days
Paused: 60 biz days
🕐 Clock stopped: Completed (Jun 15, 2026)
71d
▶ Clock Running
Status: Created
Dec 5 → Mar 20, 2026
71 business days (counted)
Running total: 71 of ? biz days used
⏸60d
⏸ Clock Paused
Status: Ready for Release
Mar 20 → Jun 15, 2026
60 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 15 → Jun 15, 2026
0 business days (counted)
Running total: 71 of ? biz days used
Created: Dec 5, 2025 Completed: Jun 15, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Mar 20 Created ▶ Running 71 71
Mar 20 → Jun 15 Ready for Release ⏸ Paused 60 —
Jun 15 → Jun 15 Assigned ▶ Running 0 71
Dispatch 72.0d
Holding 61.0d (excluded)
Coordinators 0.5d
Billing 2.7d
✓ SLA Met
Dispatch
72.0 days
Over SLA
Holding (excluded from total)
61.0 days
Coordinators
0.5 days
Billing
2.7 days
Over SLA
Created: Dec 5, 2025 Due: Jun 30, 2026 Completed: Jun 15, 2026 (15 days early)
📅
132.0 days Total Age
⏱️
72.0d in Entered Longest Stage
🔄
8 transitions Status Changes
⚠️
78.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jun 14, 2026
Visit 2 Jun 15, 2026

AI Analysis

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Completed with significant delays
Invoiced • 254 days old
🚨
Primary Delay 72.0 days stuck in "Entered"
⏱️
Total Delay 78.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
72.0d / 0.5d SLA
Ready for Release
61.0d
Assigned
0.5d / 0.5d SLA
Closed
7.5d / 1.0d SLA
WO Correction Needed
0.7d
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed the GCX Advent Nosecone Upgrade.
🔍 Technician Findings
GCX Advent Nosecone Upgrade needs to be completed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319078
Type: Upgrade
Priority: PC
🚨 72.0 business days
✅
Status: Ready for Release by Rhonnie Reeves Mar 20, 8:56 AM
From: Entered
To: Ready for Release
Duration in Previous: 105d 6h
🚨 61.0 business days
👷
▶
2 Status: Assigned Jun 15, 12:18 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Ben Saur
Technician: Mike Huffman
⏱️
Labor Added Jun 15, 12:35 PM
Type: Labor
Status: Open
Qty: 7.5
⏱️
2x Labor Added Jun 15, 3:26 PM
Type: Labor
Status: Open
Qty: 2
⏱️
2x Labor Added Jun 15, 3:37 PM
Type: Labor, Travel
Status: Open
Qty: 1, 22
✔️
Status: Completed by MICHAEL HUFFMAN Jun 15, 4:06 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 3h 47m, 0m
⚠️ 7.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Jun 24, 2:27 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 8d 22h
🏁
Status: Closed by MICHAEL HUFFMAN Jun 24, 7:47 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 5h 20m
📄
Status: Ready to Bill by Timothy Amburgey Jun 25, 9:50 AM
From: Closed
To: Ready to Bill
Duration in Previous: 14h 2m
⏳ 2.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Jun 26, 4:10 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 6h
🧾
▶
2 Invoice Created Jun 26, 4:33 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 23m

Bottlenecks

Entered
Duration: 72.0 business days (threshold: 4.0 business hours)
Exceeded by 71.5 business days
Closed
Duration: 6.5 business days (threshold: 1.0 business days)
Exceeded by 5.5 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.2 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Mike Huffman
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-265825

Work Details (5)

Name Type Status Qty Amount Date
WL-03260768 Labor Open 7.5 $0.00 Jun 15, 12:35 PM
WL-03261051 Labor Open 2 $0.00 Jun 15, 3:26 PM
WL-03261052 Labor Open 2 $56.48 Jun 15, 3:26 PM
WL-03261060 Labor Open 1 $0.00 Jun 15, 3:37 PM
WL-03261061 Travel Open 22 $0.00 Jun 15, 3:37 PM

Details