📍 Hinsdale Hospital — Adventist Health Care, Hinsdale IL, 60521-3829
Dec 5, 2025 → Jun 22, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (5 biz days early)
Active: 76 biz days
Paused: 60 biz days
🕐 Clock stopped: Completed (Jun 23, 2026)
71d
▶ Clock Running
Status: Created
Dec 5 → Mar 20, 2026
71 business days (counted)
Running total: 71 of ? biz days used
⏸60d
⏸ Clock Paused
Status: Ready for Release
Mar 20 → Jun 15, 2026
60 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 15 → Jun 15, 2026
0 business days (counted)
Running total: 71 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 15 → Jun 15, 2026
0 business days (counted)
Running total: 71 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Jun 15 → Jun 20, 2026
3 business days (counted)
Running total: 74 of ? biz days used
▶ Clock Running
Status: Completed
Jun 20 → Jun 20, 2026
0 business days (counted)
Running total: 74 of ? biz days used
▶ Clock Running
Status: Reschedule
Jun 20 → Jun 20, 2026
0 business days (counted)
Running total: 74 of ? biz days used
▶ Clock Running
Status: Closed
Jun 20 → Jun 22, 2026
1 business day (counted)
Running total: 75 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 22 → Jun 22, 2026
0 business days (counted)
Running total: 75 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 22 → Jun 23, 2026
1 business day (counted)
Running total: 76 of ? biz days used
Created: Dec 5, 2025Completed: Jun 23, 2026
Show SLA Clock Detail (10 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 5 → Mar 20
Created
▶ Running
71
71
Mar 20 → Jun 15
Ready for Release
⏸ Paused
60
—
Jun 15 → Jun 15
Assigned
▶ Running
0
71
Jun 15 → Jun 15
Tech On Site
▶ Running
0
71
Jun 15 → Jun 20
Tech Off Site
▶ Running
3
74
Jun 20 → Jun 20
Completed
▶ Running
0
74
Jun 20 → Jun 20
Reschedule
▶ Running
0
74
Jun 20 → Jun 22
Closed
▶ Running
1
75
Jun 22 → Jun 22
Ready for Scheduling
▶ Running
0
75
Jun 22 → Jun 23
Assigned
▶ Running
1
76
Dispatch72.0d
Holding61.0d (excluded)
Coordinators1.5d
Field Work3.2d
Billing3.0d
✓ SLA Met
Dispatch
72.0 days
Over SLA
Holding(excluded from total)
61.0 days
Coordinators
1.5 days
Over SLA
Field Work
3.2 days
Over SLA
Billing
3.0 days
Over SLA
Created: Dec 5, 2025
Due: Jun 30, 2026
Completed: Jun 23, 2026 (7 days early)
📅
136.3 daysTotal Age
⏱️
72.0d in EnteredLongest Stage
🔄
10 transitionsStatus Changes
⚠️
76.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
1 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 251 days old
🚨
Primary Delay72.0 days stuck in "Entered"
⏱️
Total Delay76.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
72.0d / 0.5d SLA
Ready for Release
61.0d
Assigned
1.5d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Tech Off Site
3.2d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
6/22/2026 Sramen - Ryan Lewis had marked this closed with no time/documentation. Cleared the serviced and closed dates and assigned to Scott Yelverton:
🔧Work Performed
GCX Advent 5G Nosecone Upgrade has been completed
🔍Technician Findings
GCX Advent 5G Nosecone Upgrade needs to be completed
⚠️Problem Description
GCX Advent 5G Nosecone Upgrade
📄Description
Jaco EVO Series Medical Carts
📞Call Description
GCX Advent 5G Nosecone Upgrade
JPG
JC144204 01319108
Jun 22, 2026
Timeline
📋
Work Order Created Dec 5, 1:01 AM
Work Order:WO-01319108
Type:Upgrade
Priority:PC
🚨72.0 business days
✅
Status: Ready for Release by Rhonnie ReevesMar 20, 8:56 AM
From:Entered
To:Ready for Release
Duration in Previous:105d 6h
🚨61.0 business days
👷
▶
2
Technician Assigned Jun 15, 1:45 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ben Saur
From:Ready for Release
To:Assigned
Duration in Previous:87d 4h
🔧
Status: Tech On Site by Ryan LewisJun 15, 6:13 PM
From:Assigned
To:Tech On Site
Duration in Previous:4h 27m
🚗
Status: Tech Off Site by Ryan LewisJun 15, 6:29 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:16m
⏳3.7 business days
✔️
Status: Completed by Ryan LewisJun 20, 9:02 AM
From:Tech Off Site, Completed, Reschedule
To:Completed, Reschedule, Closed
Duration in Previous:4d 14h, 0m
⏳1.0 business days
📅
▶
2
Status: Ready for Scheduling Jun 22, 3:01 PM
Status: Ready for Scheduling → Technician Assigned
👷
Technician Assigned by Stephanie Ramen
Technician:Scott E Yelverton
⏱️
Labor Added Jun 22, 7:19 PM
Type:Labor
Status:Open
Qty:0.5
✔️
Status: Completed by Scott YelvertonJun 22, 10:11 PM
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:7h 9m, 0m
⏳2.2 business days
📄
Status: Ready to Bill by Timothy AmburgeyJun 24, 11:23 AM
From:Closed
To:Ready to Bill
Duration in Previous:1d 13h
⏳3.0 business days
📨
Status: Invoice Pending by Timothy AmburgeyJun 26, 4:10 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:2d 4h
💰
Status: Invoiced by Timothy AmburgeyJun 26, 4:33 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:23m
🧾
Invoice Created Jun 27, 1:12 PM
Invoice Number:SM-265825
Bottlenecks
Entered
Duration: 72.0 business days (threshold: 4.0 business hours)
Exceeded by 71.5 business days
Assigned
Duration: 4.5 business hours (threshold: 4.0 business hours)
Exceeded by 0.5 business hours
Tech Off Site
Duration: 3.2 business days (threshold: 2.0 business days)
Exceeded by 1.2 business days
Assigned
Duration: 7.1 business hours (threshold: 4.0 business hours)
Exceeded by 3.1 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)