Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319117 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Hinsdale Hospital — Adventist Health Care, Hinsdale IL, 60521-3829

Dec 5, 2025 → Jun 15, 2026

✅ Completed

PC

SLA Clock

Per client agreement · Target: Jun 30, 2026

✓ SLA Met (10 biz days early)

Active: 71 biz days

Paused: 60 biz days

🕐 Clock stopped: Completed (Jun 15, 2026)

71d

▶ Clock Running

Status: Created

Dec 5 → Mar 20, 2026

71 business days (counted)

Running total: 71 of ? biz days used

⏸60d

⏸ Clock Paused

Status: Ready for Release

Mar 20 → Jun 15, 2026

60 business days (not counted)

▶ Clock Running

Status: Assigned

Jun 15 → Jun 15, 2026

0 business days (counted)

Running total: 71 of ? biz days used

▶ Clock Running

Status: Tech On Site

Jun 15 → Jun 15, 2026

0 business days (counted)

Running total: 71 of ? biz days used

Created: Dec 5, 2025 Completed: Jun 15, 2026

Show SLA Clock Detail (4 periods)

Period	Status	Clock	Biz Days	Running Total
Dec 5 → Mar 20	Created	▶ Running	71	71
Mar 20 → Jun 15	Ready for Release	⏸ Paused	60	—
Jun 15 → Jun 15	Assigned	▶ Running	0	71
Jun 15 → Jun 15	Tech On Site	▶ Running	0	71

Dispatch 72.0d

Holding 61.0d (excluded)

Coordinators 0.4d

Field Work 0.0d

Billing 4.5d

✓ SLA Met

Dispatch
72.0 days
Over SLA

Holding (excluded from total)
61.0 days

Coordinators
0.4 days

Field Work
0.0 days

Billing
4.5 days
Over SLA

Created: Dec 5, 2025 Due: Jun 30, 2026 Completed: Jun 15, 2026 (15 days early)

📅

132.0 days Total Age

⏱️

72.0d in Entered Longest Stage

🔄

8 transitions Status Changes

⚠️

74.2d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 251 days old

🚨

Primary Delay 72.0 days stuck in "Entered"

⏱️

Total Delay 74.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

72.0d / 0.5d SLA

Ready for Release

61.0d

Assigned

0.4d / 0.5d SLA

Tech On Site

0.0d / 1.0d SLA

Completed

0.0d / 1.0d SLA

Closed

2.2d / 1.0d SLA

Ready to Bill

1.5d / 1.0d SLA

Invoice Pending

3.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        INSTALLED UPDATED NOSECONE                    

🔍 Technician Findings

                        NOSECONE NEEDS UPDATED                    

⚠️ Problem Description

                        GCX Advent 5G Nosecone Upgrade                    

📄 Description

                        Jaco EVO Series Medical Carts                    

📞 Call Description

                        GCX Advent 5G Nosecone Upgrade                    

Timeline

📋

Work Order Created Dec 5, 1:01 AM

Work Order: WO-01319117

Type: Upgrade

Priority: PC

🚨 72.0 business days

✅

Status: Ready for Release by Rhonnie Reeves Mar 20, 8:56 AM

From: Entered

To: Ready for Release

Duration in Previous: 105d 6h

🚨 61.0 business days

👷

▶

2 Technician Assigned Jun 15, 3:00 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Ben Saur

From: Ready for Release

To: Assigned

Duration in Previous: 87d 6h

🔧

▶

3 Status: Tech On Site Jun 15, 6:23 PM

Status: Tech On Site → Labor Added → Status: Completed

⏱️

Labor Added

Type: Labor

Status: Open

Qty: 0.5

✔️

Status: Completed by Ryan Lewis

From: Tech On Site

To: Completed

Duration in Previous: 2m

🏁

Status: Closed by Ryan Lewis Jun 15, 6:37 PM

From: Completed

To: Closed

Duration in Previous: 12m

⏳ 2.7 business days

📄

Status: Ready to Bill by Timothy Amburgey Jun 17, 4:03 PM

From: Closed

To: Ready to Bill

Duration in Previous: 1d 21h

⏳ 2.0 business days

📨

Status: Invoice Pending by Timothy Amburgey Jun 19, 3:39 PM

From: Ready to Bill

To: Invoice Pending

Duration in Previous: 1d 23h

⏳ 3.0 business days

🧾

▶

2 Invoice Created Jun 24, 1:08 PM

Invoice Created → Status: Invoiced

💰

Status: Invoiced by Timothy Amburgey

From: Invoice Pending

To: Invoiced

Duration in Previous: 4d 21h

Bottlenecks

Entered

Duration: 72.0 business days (threshold: 4.0 business hours)

Exceeded by 71.5 business days

Closed

Duration: 2.2 business days (threshold: 1.0 business days)

Exceeded by 1.2 business days

Ready to Bill

Duration: 1.5 business days (threshold: 1.0 business days)

Exceeded by 3.9 business hours

Invoice Pending

Duration: 3.0 business days (threshold: 2.0 business days)

Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PC

Type

Upgrade

Branch

N/A

Technician

Ryan Lewis

Scheduled

N/A

Created

Dec 5, 1:01 AM

Invoice #

SM-265242

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03261385	Labor	Open	0.5	$56.48	Jun 15, 6:24 PM