Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319164 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Hinsdale Hospital — Adventist Health Care, Hinsdale IL, 60521-3829

Dec 5, 2025 → Jun 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (8 biz days early)
Active: 71 biz days
Paused: 62 biz days
🕐 Clock stopped: Completed (Jun 17, 2026)
71d
▶ Clock Running
Status: Created
Dec 5 → Mar 20, 2026
71 business days (counted)
Running total: 71 of ? biz days used
⏸62d
⏸ Clock Paused
Status: Ready for Release
Mar 20 → Jun 17, 2026
62 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 17 → Jun 17, 2026
0 business days (counted)
Running total: 71 of ? biz days used
Created: Dec 5, 2025 Completed: Jun 17, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Mar 20 Created ▶ Running 71 71
Mar 20 → Jun 17 Ready for Release ⏸ Paused 62 —
Jun 17 → Jun 17 Assigned ▶ Running 0 71
Dispatch 72.0d
Holding 63.0d (excluded)
Coordinators 0.9d
Billing 3.0d
✓ SLA Met
Dispatch
72.0 days
Over SLA
Holding (excluded from total)
63.0 days
Coordinators
0.9 days
Over SLA
Billing
3.0 days
Over SLA
Created: Dec 5, 2025 Due: Jun 30, 2026 Completed: Jun 17, 2026 (13 days early)
📅
134.0 days Total Age
⏱️
72.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
73.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 72.0 days stuck in "Entered"
⏱️
Total Delay 73.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
72.0d / 0.5d SLA
Ready for Release
63.0d
Assigned
0.9d / 0.5d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
3.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
INSTALLED UPDATED CONE
🔍 Technician Findings
NOSECONE NEEDS UPDATED
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319164
Type: Upgrade
Priority: PC
🚨 72.0 business days
✅
Status: Ready for Release by Rhonnie Reeves Mar 20, 8:56 AM
From: Entered
To: Ready for Release
Duration in Previous: 105d 6h
🚨 63.0 business days
👷
▶
2 Status: Assigned Jun 17, 12:01 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Ben Saur
Technician: Ryan Lewis
⏱️
▶
2 2x Labor Added Jun 17, 7:24 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Ryan Lewis
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 7h 22m, 0m
⏳ 1.6 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 19, 2:14 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 18h
📨
Status: Invoice Pending by Timothy Amburgey Jun 19, 3:39 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 25m
⏳ 3.0 business days
🧾
▶
2 Invoice Created Jun 24, 1:08 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 4d 21h

Bottlenecks

Entered
Duration: 72.0 business days (threshold: 4.0 business hours)
Exceeded by 71.5 business days
Assigned
Duration: 7.4 business hours (threshold: 4.0 business hours)
Exceeded by 3.4 business hours
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours
Invoice Pending
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Ryan Lewis
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-265242

Work Details (2)

Name Type Status Qty Amount Date
WL-03264223 Labor Open 0.25 $56.48 Jun 17, 7:24 PM
WL-03264224 Labor Open 0.75 $0.00 Jun 17, 7:24 PM

Details