Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✗ SLA Missed
🕐 Clock stopped: Invoiced (Jul 2, 2026)
71d
▶ Clock Running
Status: Created
Dec 5 → Mar 20, 2026
71 business days (counted)
Running total: 71 of ? biz days used
⏸69d
⏸ Clock Paused
Status: Ready for Release
Mar 20 → Jun 29, 2026
69 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 29 → Jul 1, 2026
2 business days (counted)
Running total: 73 of ? biz days used
▶ Clock Running
Status: Completed
Jul 1 → Jul 1, 2026
0 business days (counted)
Running total: 73 of ? biz days used
▶ Clock Running
Status: Closed
Jul 1 → Jul 2, 2026
1 business day (counted)
Running total: 74 of ? biz days used
▶ Clock Running
Status: Incomplete
Jul 2 → Jul 2, 2026
0 business days (counted)
Running total: 74 of ? biz days used
Created: Dec 5, 2025
Invoiced: Jul 2, 2026
Show SLA Clock Detail (6 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Dec 5 → Mar 20 |
Created |
▶ Running
|
71 |
71 |
| Mar 20 → Jun 29 |
Ready for Release |
⏸ Paused
|
69 |
—
|
| Jun 29 → Jul 1 |
Assigned |
▶ Running
|
2 |
73 |
| Jul 1 → Jul 1 |
Completed |
▶ Running
|
0 |
73 |
| Jul 1 → Jul 2 |
Closed |
▶ Running
|
1 |
74 |
| Jul 2 → Jul 2 |
Incomplete |
▶ Running
|
0 |
74 |
Incomplete
0.2d (excluded)
✗ SLA Missed
Dispatch
72.0 days
Over SLA
Holding (excluded from total)
70.0 days
Coordinators
2.8 days
Over SLA
Incomplete (excluded from total)
0.2 days
Billing
5.3 days
Over SLA
Created: Dec 5, 2025
Due: Jun 30, 2026
Completed: Jul 2, 2026 (1 days late)
⏱️
72.0d in Entered
Longest Stage
🔄
11 transitions
Status Changes
⚠️
78.8d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
Powered by OpenAI
Generating AI analysis...
🚨
Primary Delay
72.0 days stuck in "Entered"
⏱️
Total Delay
78.8 business days over SLA thresholds
SLA vs Actual Time by Status
Ready to Bill
5.3d
/ 1.0d SLA
Billing Review
0.0d
/ 2.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
7/2/26 Dpatton - Spoke to tech; Placing in Incomplete status for tech to make correction.
🔧
Work Performed
Installed/upgraded nosecone.
🔍
Technician Findings
Nosecone upgrade needed.
⚠️
Problem Description
GCX Advent 5G Nosecone Upgrade
📄
Description
Jaco EVO Series Medical Carts
📞
Call Description
GCX Advent 5G Nosecone Upgrade
JPG
JC145858 JC12618-5405-011602
Jul 1, 2026
Timeline
📋
Work Order:
WO-01319221
Type:
Upgrade
Priority:
PC
✅
From:
Entered
To:
Ready for Release
Duration in Previous:
105d 6h
👷
👷
Technician:
Konstantin Barskiy
⏱️
✔️
From:
Assigned, Completed
To:
Completed, Closed
Duration in Previous:
2d 4h, 0m
⚠️
From:
Closed
To:
Incomplete
Duration in Previous:
17h 58m
🏁
From:
Incomplete
To:
Closed
Duration in Previous:
1h 15m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
3d 19h
💵
📄
From:
Billing Review
To:
Ready to Bill
Duration in Previous:
2m
💵
From:
Ready to Bill, Billing Review
To:
Billing Review, Ready to Bill
Duration in Previous:
1h 42m, 0m
📨
🧾
Invoice Number:
SM-267119
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
1m
Bottlenecks
Entered
Duration: 72.0 business days (threshold: 4.0 business hours)
Exceeded by 71.5 business days
Assigned
Duration: 2.8 business days (threshold: 4.0 business hours)
Exceeded by 2.3 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.6 business hours
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
ℹ️ Work Order Details
Technician
Konstantin Barskiy
Work Details (1)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03281202 |
Labor |
Open |
0.5 |
$56.48 |
Jul 1, 6:07 PM |