Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319228 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Hinsdale Hospital — Adventist Health Care, Hinsdale IL, 60521-3829

Dec 5, 2025 → Jun 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (8 biz days early)
Active: 72 biz days
Paused: 61 biz days
🕐 Clock stopped: Completed (Jun 17, 2026)
71d
▶ Clock Running
Status: Created
Dec 5 → Mar 20, 2026
71 business days (counted)
Running total: 71 of ? biz days used
⏸61d
⏸ Clock Paused
Status: Ready for Release
Mar 20 → Jun 16, 2026
61 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 16 → Jun 17, 2026
1 business day (counted)
Running total: 72 of ? biz days used
Created: Dec 5, 2025 Completed: Jun 17, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Mar 20 Created ▶ Running 71 71
Mar 20 → Jun 16 Ready for Release ⏸ Paused 61 —
Jun 16 → Jun 17 Assigned ▶ Running 1 72
Dispatch 72.0d
Holding 62.0d (excluded)
Coordinators 1.7d
Billing 4.0d
✓ SLA Met
Dispatch
72.0 days
Over SLA
Holding (excluded from total)
62.0 days
Coordinators
1.7 days
Over SLA
Billing
4.0 days
Over SLA
Created: Dec 5, 2025 Due: Jun 30, 2026 Completed: Jun 17, 2026 (13 days early)
📅
134.0 days Total Age
⏱️
72.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
78.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 72.0 days stuck in "Entered"
⏱️
Total Delay 78.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
72.0d / 0.5d SLA
Ready for Release
62.0d
Assigned
1.7d / 0.5d SLA
Closed
3.4d / 1.0d SLA
Ready to Bill
4.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
INSTALLED UPDATED CONE
🔍 Technician Findings
NOSECONE NEEDS UPDATED
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319228
Type: Upgrade
Priority: PC
🚨 72.0 business days
✅
Status: Ready for Release by Rhonnie Reeves Mar 20, 8:56 AM
From: Entered
To: Ready for Release
Duration in Previous: 105d 6h
🚨 62.0 business days
👷
▶
2 Technician Assigned Jun 16, 2:31 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ben Saur
From: Ready for Release
To: Assigned
Duration in Previous: 88d 5h
⏳ 2.0 business days
⏱️
▶
2 2x Labor Added Jun 17, 4:34 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Ryan Lewis
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1d 2h, 0m
⏳ 3.9 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 23, 12:02 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 19h
⏳ 4.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Jun 26, 4:10 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3d 4h
🧾
▶
2 Invoice Created Jun 26, 4:33 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 23m

Bottlenecks

Entered
Duration: 72.0 business days (threshold: 4.0 business hours)
Exceeded by 71.5 business days
Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Ryan Lewis
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-265825

Work Details (2)

Name Type Status Qty Amount Date
WL-03263907 Labor Open 0.5 $0.00 Jun 17, 4:34 PM
WL-03263908 Labor Open 0.5 $56.48 Jun 17, 4:34 PM

Details