Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319240 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Hinsdale Hospital — Adventist Health Care, Hinsdale IL, 60521-3829

Dec 5, 2025 → Jun 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (2 biz days early)
Active: 76 biz days
Paused: 63 biz days
🕐 Clock stopped: Completed (Jun 26, 2026)
71d
▶ Clock Running
Status: Created
Dec 5 → Mar 20, 2026
71 business days (counted)
Running total: 71 of ? biz days used
⏸63d
⏸ Clock Paused
Status: Ready for Release
Mar 20 → Jun 18, 2026
63 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 18 → Jun 26, 2026
5 business days (counted)
Running total: 76 of ? biz days used
Created: Dec 5, 2025 Completed: Jun 26, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Mar 20 Created ▶ Running 71 71
Mar 20 → Jun 18 Ready for Release ⏸ Paused 63 —
Jun 18 → Jun 26 Assigned ▶ Running 5 76
Dispatch 72.0d
Holding 64.0d (excluded)
Coordinators 6.0d
Billing 2.6d
✓ SLA Met
Dispatch
72.0 days
Over SLA
Holding (excluded from total)
64.0 days
Coordinators
6.0 days
Over SLA
Billing
2.6 days
Over SLA
Created: Dec 5, 2025 Due: Jun 30, 2026 Completed: Jun 26, 2026 (4 days early)
📅
140.0 days Total Age
⏱️
72.0d in Entered Longest Stage
🔄
5 transitions Status Changes
⚠️
80.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 72.0 days stuck in "Entered"
⏱️
Total Delay 80.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
72.0d / 0.5d SLA
Ready for Release
64.0d
Assigned
6.0d / 0.5d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
2.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
INSTALLED UPDATED CONE
🔍 Technician Findings
NOSECONE NEEDS UPDATED
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319240
Type: Upgrade
Priority: PC
🚨 72.0 business days
✅
Status: Ready for Release by Rhonnie Reeves Mar 20, 8:56 AM
From: Entered
To: Ready for Release
Duration in Previous: 105d 6h
🚨 64.0 business days
👷
▶
2 Technician Assigned Jun 18, 10:05 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ben Saur
From: Ready for Release
To: Assigned
Duration in Previous: 90d 1h
⚠️ 5.9 business days
⏱️
▶
2 Labor Added Jun 26, 6:53 AM
Labor Added → Status: Completed
✔️
Status: Completed by Ryan Lewis
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 7d 20h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 30, 3:08 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 8h
⏳ 3.0 business days
📨
▶
2 Status: Invoice Pending Jul 2, 3:10 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-266334

Bottlenecks

Entered
Duration: 72.0 business days (threshold: 4.0 business hours)
Exceeded by 71.5 business days
Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Ryan Lewis
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-266334

Work Details (1)

Name Type Status Qty Amount Date
WL-03274690 Labor Open 0.5 $56.48 Jun 26, 6:53 AM

Details