Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (9 biz days early)
🕐 Clock stopped: Invoiced (Jun 16, 2026)
71d
▶ Clock Running
Status: Created
Dec 5 → Mar 20, 2026
71 business days (counted)
Running total: 71 of ? biz days used
⏸61d
⏸ Clock Paused
Status: Ready for Release
Mar 20 → Jun 16, 2026
61 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 16 → Jun 16, 2026
0 business days (counted)
Running total: 71 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 16 → Jun 16, 2026
0 business days (counted)
Running total: 71 of ? biz days used
▶ Clock Running
Status: Completed
Jun 16 → Jun 16, 2026
0 business days (counted)
Running total: 71 of ? biz days used
▶ Clock Running
Status: Closed
Jun 16 → Jun 16, 2026
0 business days (counted)
Running total: 71 of ? biz days used
▶ Clock Running
Status: Incomplete
Jun 16 → Jun 16, 2026
0 business days (counted)
Running total: 71 of ? biz days used
Created: Dec 5, 2025
Invoiced: Jun 16, 2026
Show SLA Clock Detail (7 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Dec 5 → Mar 20 |
Created |
▶ Running
|
71 |
71 |
| Mar 20 → Jun 16 |
Ready for Release |
⏸ Paused
|
61 |
—
|
| Jun 16 → Jun 16 |
Assigned |
▶ Running
|
0 |
71 |
| Jun 16 → Jun 16 |
Tech On Site |
▶ Running
|
0 |
71 |
| Jun 16 → Jun 16 |
Completed |
▶ Running
|
0 |
71 |
| Jun 16 → Jun 16 |
Closed |
▶ Running
|
0 |
71 |
| Jun 16 → Jun 16 |
Incomplete |
▶ Running
|
0 |
71 |
Incomplete
0.0d (excluded)
✓ SLA Met
Dispatch
72.0 days
Over SLA
Holding (excluded from total)
62.0 days
Incomplete (excluded from total)
0.0 days
Billing
4.5 days
Over SLA
Created: Dec 5, 2025
Due: Jun 30, 2026
Completed: Jun 16, 2026 (14 days early)
⏱️
72.0d in Entered
Longest Stage
🔄
9 transitions
Status Changes
⚠️
73.4d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
🚨
Primary Delay
72.0 days stuck in "Entered"
⏱️
Total Delay
73.4 business days over SLA thresholds
SLA vs Actual Time by Status
Tech On Site
0.0d
/ 1.0d SLA
Ready to Bill
1.5d
/ 1.0d SLA
Invoice Pending
3.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
INSTALLED UPDATED NOSECONE
🔍
Technician Findings
NOSECONE NEEDS UPDATED
⚠️
Problem Description
GCX Advent 5G Nosecone Upgrade
📄
Description
Jaco EVO Series Medical Carts
📞
Call Description
GCX Advent 5G Nosecone Upgrade
JPG
JC154858_SN_NOSECONE
Jun 16, 2026
Timeline
📋
Work Order:
WO-01319241
Type:
Upgrade
Priority:
PC
✅
From:
Entered
To:
Ready for Release
Duration in Previous:
105d 6h
👷
👷
From:
Ready for Release
To:
Assigned
Duration in Previous:
88d 6h
🔧
⏱️
Type:
Labor
Status:
Open
Qty:
0.5
✔️
From:
Tech On Site, Completed
To:
Completed, Closed
Duration in Previous:
2m, 0m
⚠️
🏁
From:
Incomplete
To:
Closed
Duration in Previous:
4m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
22h 39m
📨
From:
Ready to Bill
To:
Invoice Pending
Duration in Previous:
1d 23h
🧾
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
4d 21h
Bottlenecks
Entered
Duration: 72.0 business days (threshold: 4.0 business hours)
Exceeded by 71.5 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours
Invoice Pending
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Work Details (1)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03262432 |
Labor |
Open |
0.5 |
$56.48 |
Jun 16, 4:58 PM |