Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319244 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → Mar 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (40 biz days early)
Active: 60 biz days
🕐 Clock stopped: Invoiced (Mar 5, 2026)
53d
▶ Clock Running
Status: Created
Dec 5 → Feb 24, 2026
53 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 24 → Mar 1, 2026
3 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Completed
Mar 1 → Mar 1, 2026
0 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Closed
Mar 1 → Mar 5, 2026
4 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Incomplete
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 60 of ? biz days used
Created: Dec 5, 2025 Invoiced: Mar 5, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 24 Created ▶ Running 53 53
Feb 24 → Mar 1 Assigned ▶ Running 3 56
Mar 1 → Mar 1 Completed ▶ Running 0 56
Mar 1 → Mar 5 Closed ▶ Running 4 60
Mar 5 → Mar 5 Incomplete ▶ Running 0 60
Dispatch 54.0d
Coordinators 3.8d
Incomplete 0.0d (excluded)
Billing 0.3d
✓ SLA Met
Dispatch
54.0 days
Over SLA
Coordinators
3.8 days
Over SLA
Incomplete (excluded from total)
0.0 days
Billing
0.3 days
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Mar 5, 2026 (56 days early)
📅
61.0 days Total Age
⏱️
54.0d in Entered Longest Stage
🔄
8 transitions Status Changes
⚠️
59.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 54.0 days stuck in "Entered"
⏱️
Total Delay 59.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
54.0d / 0.5d SLA
Assigned
3.8d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Incomplete
0.0d
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319244
Type: Upgrade
Priority: PC
🚨 54.0 business days
👷
▶
2 Technician Assigned Feb 24, 12:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rebecca Arnold
From: Entered
To: Assigned
Duration in Previous: 81d 11h
⏳ 4.0 business days
⏱️
Labor Added Feb 28, 11:37 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Derick Velazquez Feb 28, 11:43 PM
From: Assigned
To: Completed
Duration in Previous: 4d 11h
🏁
Status: Closed by Derick Velazquez Mar 1, 12:53 AM
From: Completed
To: Closed
Duration in Previous: 1h 10m
⏳ 4.0 business days
⚠️
Status: Incomplete by Douglas Pearce Mar 5, 6:36 PM
From: Closed
To: Incomplete
Duration in Previous: 4d 17h
🏁
Status: Closed by Derick Velazquez Mar 5, 6:42 PM
From: Incomplete
To: Closed
Duration in Previous: 5m
📄
Status: Ready to Bill by Diane Patton Mar 6, 4:40 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 58m
📨
▶
2 Status: Invoice Pending Mar 6, 7:48 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 24.5 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-255917

Bottlenecks

Entered
Duration: 54.0 business days (threshold: 4.0 business hours)
Exceeded by 53.5 business days
Assigned
Duration: 3.8 business days (threshold: 4.0 business hours)
Exceeded by 3.3 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-255917

Work Details (1)

Name Type Status Qty Amount Date
WL-03124786 Labor Open 0.75 $56.48 Feb 28, 11:37 PM

Details