Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319245 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → Feb 26, 2026

🔴 Behind

PC Per client agreement

Target: Jun 30, 2026

33 biz days left

Dispatch 54.0d

Coordinators 1.7d

Field Work 2.1d

Incomplete 0.1d (excluded)

Billing 6.1d

On Track

Dispatch
54.0 days
Over SLA

Coordinators
1.7 days
Over SLA

Field Work
2.1 days
Over SLA

Incomplete (excluded from total)
0.1 days

Billing
6.1 days
Over SLA

Created: Dec 5, 2025 Due: Jun 30, 2026 (46 days left)

📅

60.0 days Total Age

⏱️

54.0d in Entered Longest Stage

🔄

8 transitions Status Changes

⚠️

92.8d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention

Incomplete • 161 days old

🚨

Primary Delay 54.0 days stuck in "Entered"

⏱️

Total Delay 92.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

54.0d / 0.5d SLA

Assigned

1.7d / 0.5d SLA

Completed

2.1d / 1.0d SLA

Closed

35.1d / 1.0d SLA

WO Correction Needed

0.2d

Incomplete

0.1d

Billing Review

5.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/17 DPatton - Placing WO in Incomplete per Fady. Tech unable to locate photos
4/10 DP - Tech unable to locate pics. Placing in BR. 
3/9/26 YCampos - Doug and Fady what are next steps if tech is unable to locate photos and we've already placed WO in WOC? 


Unable to locate SN photo

🔧 Work Performed

                        GCX Advent 5G Nosecone Upgrade                    

🔍 Technician Findings

                        GCX Advent 5G Nosecone Upgrade                    

⚠️ Problem Description

                        GCX Advent 5G Nosecone Upgrade                    

📄 Description

                        Jaco EVO Series Medical Carts                    

📞 Call Description

                        GCX Advent 5G Nosecone Upgrade                    

Timeline

📋

Work Order Created Dec 5, 1:01 AM

Work Order: WO-01319245

Type: Upgrade

Priority: PC

🚨 54.0 business days

👷

▶

2 Technician Assigned Feb 18, 1:46 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Ashley Luman

From: Entered

To: Assigned

Duration in Previous: 75d 12h

⏱️

Labor Added Feb 18, 10:45 PM

Type: Labor

Status: Open

Qty: 0.75

✔️

Status: Completed by Derick Velazquez Feb 19, 1:25 PM

From: Assigned

To: Completed

Duration in Previous: 23h 39m

⏳ 2.0 business days

🏁

Status: Closed by Derick Velazquez Feb 22, 10:33 PM

From: Completed

To: Closed

Duration in Previous: 3d 9h

⏳ 4.0 business days

✏️

Status: WO Correction Needed by Diane Patton Feb 26, 4:24 PM

From: Closed

To: WO Correction Needed

Duration in Previous: 3d 17h

⚠️

Status: Incomplete by Derick Velazquez Feb 26, 6:01 PM

From: WO Correction Needed

To: Incomplete

Duration in Previous: 1h 36m

🏁

Status: Closed by Derick Velazquez Feb 26, 6:26 PM

From: Incomplete

To: Closed

Duration in Previous: 24m

🚨 31.7 business days

💵

Status: Billing Review by Diane Patton Apr 10, 12:51 PM

From: Closed

To: Billing Review

Duration in Previous: 42d 17h

⚠️ 6.0 business days

⚠️

Status: Incomplete by Diane Patton Apr 17, 5:02 PM

From: Billing Review

To: Incomplete

Duration in Previous: 7d 4h

Bottlenecks

Entered

Duration: 54.0 business days (threshold: 4.0 business hours)

Exceeded by 53.5 business days

Assigned

Duration: 1.7 business days (threshold: 4.0 business hours)

Exceeded by 1.2 business days

Completed

Duration: 2.1 business days (threshold: 1.0 business days)

Exceeded by 1.1 business days

Closed

Duration: 4.0 business days (threshold: 1.0 business days)

Exceeded by 3.0 business days

Closed

Duration: 31.1 business days (threshold: 1.0 business days)

Exceeded by 30.1 business days

Billing Review

Duration: 5.9 business days (threshold: 2.0 business days)

Exceeded by 3.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Incomplete

Priority

PC

Type

Upgrade

Branch

N/A

Technician

Derick Velazquez

Scheduled

N/A

Created

Dec 5, 1:01 AM

Invoice #

N/A

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03111454	Labor	Open	0.75	$56.48	Feb 18, 10:45 PM