Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319250 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → Apr 1, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (21 biz days early)
Active: 79 biz days
🕐 Clock stopped: Invoiced (Apr 1, 2026)
53d
▶ Clock Running
Status: Created
Dec 5 → Feb 24, 2026
53 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 24 → Mar 1, 2026
3 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Completed
Mar 1 → Mar 1, 2026
0 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Closed
Mar 1 → Mar 6, 2026
5 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Mar 6 → Mar 6, 2026
0 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Incomplete
Mar 6 → Mar 8, 2026
0 business days (counted)
Running total: 61 of ? biz days used
17d
▶ Clock Running
Status: Closed
Mar 8 → Mar 31, 2026
17 business days (counted)
Running total: 78 of ? biz days used
▶ Clock Running
Status: Incomplete
Mar 31 → Apr 1, 2026
1 business day (counted)
Running total: 79 of ? biz days used
Created: Dec 5, 2025 Invoiced: Apr 1, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 24 Created ▶ Running 53 53
Feb 24 → Mar 1 Assigned ▶ Running 3 56
Mar 1 → Mar 1 Completed ▶ Running 0 56
Mar 1 → Mar 6 Closed ▶ Running 5 61
Mar 6 → Mar 6 WO Correction Needed ▶ Running 0 61
Mar 6 → Mar 8 Incomplete ▶ Running 0 61
Mar 8 → Mar 31 Closed ▶ Running 17 78
Mar 31 → Apr 1 Incomplete ▶ Running 1 79
Dispatch 54.0d
Coordinators 3.8d
Incomplete 2.6d (excluded)
Billing 2.7d
✓ SLA Met
Dispatch
54.0 days
Over SLA
Coordinators
3.8 days
Over SLA
Incomplete (excluded from total)
2.6 days
Billing
2.7 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Apr 1, 2026 (29 days early)
📅
80.0 days Total Age
⏱️
54.0d in Entered Longest Stage
🔄
11 transitions Status Changes
⚠️
82.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 54.0 days stuck in "Entered"
⏱️
Total Delay 82.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
54.0d / 0.5d SLA
Assigned
3.8d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
27.1d / 1.0d SLA
WO Correction Needed
0.5d
Incomplete
2.6d
Ready to Bill
2.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/31/26 Dvelazquez Corrected, and attached both photos

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319250
Type: Upgrade
Priority: PC
🚨 54.0 business days
👷
▶
2 Technician Assigned Feb 24, 12:12 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rebecca Arnold
From: Entered
To: Assigned
Duration in Previous: 81d 11h
⏳ 4.0 business days
⏱️
▶
2 Labor Added Feb 28, 11:40 PM
Labor Added → Status: Completed
✔️
Status: Completed by Derick Velazquez
From: Assigned
To: Completed
Duration in Previous: 4d 11h
🏁
Status: Closed by Derick Velazquez Mar 1, 12:56 AM
From: Completed
To: Closed
Duration in Previous: 1h 13m
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Yecenia Campos Mar 5, 8:46 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 4d 19h
⚠️
Status: Incomplete by Derick Velazquez Mar 6, 12:24 AM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 3h 38m
⏳ 1.0 business days
🏁
Status: Closed by Derick Velazquez Mar 8, 4:15 PM
From: Incomplete
To: Closed
Duration in Previous: 2d 14h
🚨 17.0 business days
⚠️
Status: Incomplete by Douglas Pearce Mar 31, 3:17 PM
From: Closed
To: Incomplete
Duration in Previous: 22d 23h
🏁
Status: Closed by Derick Velazquez Apr 1, 12:47 PM
From: Incomplete
To: Closed
Duration in Previous: 21h 29m
⚠️ 6.0 business days
📄
Status: Ready to Bill by Diane Patton Apr 8, 6:19 PM
From: Closed
To: Ready to Bill
Duration in Previous: 7d 5h
⏳ 2.7 business days
📨
▶
3 Status: Invoice Pending Apr 10, 11:05 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-259033
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Entered
Duration: 54.0 business days (threshold: 4.0 business hours)
Exceeded by 53.5 business days
Assigned
Duration: 3.8 business days (threshold: 4.0 business hours)
Exceeded by 3.3 business days
Closed
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days
Closed
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days
Closed
Duration: 5.9 business days (threshold: 1.0 business days)
Exceeded by 4.9 business days
Ready to Bill
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-259033

Work Details (1)

Name Type Status Qty Amount Date
WL-03124799 Labor Open 0.25 $56.48 Feb 28, 11:40 PM

Details