Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319252 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → Feb 26, 2026

🔴 Behind
PC Per client agreement
Target: Jun 30, 2026
33 biz days left
Dispatch 54.0d
Coordinators 1.7d
Field Work 2.2d
Incomplete 0.1d (excluded)
Billing 6.1d
On Track
Dispatch
54.0 days
Over SLA
Coordinators
1.7 days
Over SLA
Field Work
2.2 days
Over SLA
Incomplete (excluded from total)
0.1 days
Billing
6.1 days
Over SLA
Created: Dec 5, 2025 Due: Jun 30, 2026 (46 days left)
📅
60.0 days Total Age
⏱️
54.0d in Entered Longest Stage
🔄
8 transitions Status Changes
⚠️
92.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Incomplete • 161 days old
🚨
Primary Delay 54.0 days stuck in "Entered"
⏱️
Total Delay 92.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
54.0d / 0.5d SLA
Assigned
1.7d / 0.5d SLA
Completed
2.2d / 1.0d SLA
Closed
35.1d / 1.0d SLA
WO Correction Needed
0.2d
Incomplete
0.1d
Billing Review
5.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/17 DPatton - Placing WO in Incomplete per Fady. Tech unable to locate photos

4/10 DP - Still missing both pictures

3/9/26 Ycampos - Doug and Fady what are next steps if tech is unable to locate photos?


Unable to locate SN photo

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319252
Type: Upgrade
Priority: PC
🚨 54.0 business days
👷
▶
2 Technician Assigned Feb 18, 1:19 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 75d 12h
⏱️
Labor Added Feb 18, 10:46 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Derick Velazquez Feb 19, 1:26 PM
From: Assigned
To: Completed
Duration in Previous: 1d 0h
⏳ 2.0 business days
🏁
Status: Closed by Derick Velazquez Feb 22, 10:42 PM
From: Completed
To: Closed
Duration in Previous: 3d 9h
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 26, 4:26 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 3d 17h
⚠️
Status: Incomplete by Derick Velazquez Feb 26, 6:01 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 1h 35m
🏁
Status: Closed by Derick Velazquez Feb 26, 6:27 PM
From: Incomplete
To: Closed
Duration in Previous: 25m
🚨 31.7 business days
💵
Status: Billing Review by Diane Patton Apr 10, 12:48 PM
From: Closed
To: Billing Review
Duration in Previous: 42d 17h
⚠️ 6.0 business days
⚠️
Status: Incomplete by Diane Patton Apr 17, 5:08 PM
From: Billing Review
To: Incomplete
Duration in Previous: 7d 4h

Bottlenecks

Entered
Duration: 54.0 business days (threshold: 4.0 business hours)
Exceeded by 53.5 business days
Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Completed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 31.1 business days (threshold: 1.0 business days)
Exceeded by 30.1 business days
Billing Review
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Incomplete
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03111456 Labor Open 0.75 $56.48 Feb 18, 10:46 PM

Details