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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319253 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → May 21, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (26 biz days early)
Active: 115 biz days
🕐 Clock stopped: Invoiced (May 21, 2026)
53d
▶ Clock Running
Status: Created
Dec 5 → Feb 24, 2026
53 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 24 → Mar 1, 2026
3 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Completed
Mar 1 → Mar 1, 2026
0 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Closed
Mar 1 → Mar 6, 2026
5 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Mar 6 → Mar 7, 2026
0 business days (counted)
Running total: 61 of ? biz days used
28d
▶ Clock Running
Status: Closed
Mar 7 → Apr 15, 2026
28 business days (counted)
Running total: 89 of ? biz days used
10d
▶ Clock Running
Status: Billing Review
Apr 15 → Apr 29, 2026
10 business days (counted)
Running total: 99 of ? biz days used
16d
▶ Clock Running
Status: Incomplete
Apr 29 → May 21, 2026
16 business days (counted)
Running total: 115 of ? biz days used
Created: Dec 5, 2025 Invoiced: May 21, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 24 Created ▶ Running 53 53
Feb 24 → Mar 1 Assigned ▶ Running 3 56
Mar 1 → Mar 1 Completed ▶ Running 0 56
Mar 1 → Mar 6 Closed ▶ Running 5 61
Mar 6 → Mar 7 WO Correction Needed ▶ Running 0 61
Mar 7 → Apr 15 Closed ▶ Running 28 89
Apr 15 → Apr 29 Billing Review ▶ Running 10 99
Apr 29 → May 21 Incomplete ▶ Running 16 115
Dispatch 54.0d
Coordinators 3.9d
Incomplete 16.4d (excluded)
Billing 12.5d
✓ SLA Met
Dispatch
54.0 days
Over SLA
Coordinators
3.9 days
Over SLA
Incomplete (excluded from total)
16.4 days
Billing
12.5 days
Over SLA
Created: Dec 5, 2025 Due: Jun 30, 2026 Completed: May 21, 2026 (40 days early)
📅
116.0 days Total Age
⏱️
54.0d in Entered Longest Stage
🔄
11 transitions Status Changes
⚠️
97.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 54.0 days stuck in "Entered"
⏱️
Total Delay 97.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
54.0d / 0.5d SLA
Assigned
3.9d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
33.5d / 1.0d SLA
WO Correction Needed
0.3d
Billing Review
10.9d / 2.0d SLA
Incomplete
16.4d
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
4/29/26 DPatton - Incomplete - Missing both SN pictures

4/15 DP - Tech unable to locate both SN pics

3/6/26 Unable to locate missing photo

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319253
Type: Upgrade
Priority: PC
🚨 54.0 business days
👷
▶
2 Technician Assigned Feb 24, 11:33 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Angela Roosa
From: Entered
To: Assigned
Duration in Previous: 81d 10h
⏳ 4.0 business days
⏱️
▶
2 Labor Added Feb 28, 11:40 PM
Labor Added → Status: Completed
✔️
Status: Completed by Derick Velazquez
From: Assigned
To: Completed
Duration in Previous: 4d 12h
🏁
Status: Closed by Derick Velazquez Mar 1, 1:07 AM
From: Completed
To: Closed
Duration in Previous: 1h 24m
⚠️ 5.0 business days
✏️
Status: WO Correction Needed by Diane Patton Mar 6, 4:42 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 5d 15h
🏁
Status: Closed by Derick Velazquez Mar 7, 1:59 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 21h 16m
🚨 28.0 business days
💵
Status: Billing Review by Diane Patton Apr 15, 12:51 PM
From: Closed
To: Billing Review
Duration in Previous: 38d 21h
🚨 11.0 business days
⚠️
Status: Incomplete by Diane Patton Apr 29, 4:29 PM
From: Billing Review
To: Incomplete
Duration in Previous: 14d 3h
🚨 16.9 business days
🏁
Status: Closed by Derick Velazquez May 21, 1:19 PM
From: Incomplete
To: Closed
Duration in Previous: 21d 20h
📄
Status: Ready to Bill by Diane Patton May 21, 5:33 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4h 14m
📨
▶
3 Status: Invoice Pending May 22, 5:10 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-262882
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Entered
Duration: 54.0 business days (threshold: 4.0 business hours)
Exceeded by 53.5 business days
Assigned
Duration: 3.9 business days (threshold: 4.0 business hours)
Exceeded by 3.4 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 28.0 business days (threshold: 1.0 business days)
Exceeded by 27.0 business days
Billing Review
Duration: 10.9 business days (threshold: 2.0 business days)
Exceeded by 8.9 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-262882

Work Details (1)

Name Type Status Qty Amount Date
WL-03124798 Labor Open 0.5 $56.48 Feb 28, 11:40 PM

Details