Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (45 biz days early)
🕐 Clock stopped: Invoiced (Feb 26, 2026)
49d
▶ Clock Running
Status: Created
Dec 5 → Feb 18, 2026
49 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Completed
Feb 19 → Feb 23, 2026
2 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Closed
Feb 23 → Feb 26, 2026
3 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 55 of ? biz days used
Created: Dec 5, 2025
Invoiced: Feb 26, 2026
Show SLA Clock Detail (6 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Dec 5 → Feb 18 |
Created |
▶ Running
|
49 |
49 |
| Feb 18 → Feb 19 |
Assigned |
▶ Running
|
1 |
50 |
| Feb 19 → Feb 23 |
Completed |
▶ Running
|
2 |
52 |
| Feb 23 → Feb 26 |
Closed |
▶ Running
|
3 |
55 |
| Feb 26 → Feb 26 |
WO Correction Needed |
▶ Running
|
0 |
55 |
| Feb 26 → Feb 26 |
Incomplete |
▶ Running
|
0 |
55 |
Incomplete
0.1d (excluded)
✓ SLA Met
Dispatch
50.0 days
Over SLA
Coordinators
1.5 days
Over SLA
Field Work
2.2 days
Over SLA
Incomplete (excluded from total)
0.1 days
Created: Dec 5, 2025
Due: Apr 30, 2026
Completed: Feb 26, 2026 (63 days early)
⏱️
50.0d in Entered
Longest Stage
🔄
9 transitions
Status Changes
⚠️
64.8d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
50.0 days stuck in "Entered"
⏱️
Total Delay
64.8 business days over SLA thresholds
SLA vs Actual Time by Status
Completed
2.2d
/ 1.0d SLA
WO Correction Needed
0.2d
Ready to Bill
0.0d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
Unable to locate SN photo
2/26/26 DPatton - Please attach photos on the SN's if you have them. Thank you!
🔧
Work Performed
GCX Advent 5G Nosecone Upgrade
🔍
Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️
Problem Description
GCX Advent 5G Nosecone Upgrade
📄
Description
Jaco EVO Series Medical Carts
📞
Call Description
GCX Advent 5G Nosecone Upgrade
PDF
GCX_EVO_Series_Medical_Carts_Checklist_Output__2/22/2026 10:43 PM.pdf
Feb 22, 2026
Timeline
📋
Work Order:
WO-01319254
Type:
Upgrade
Priority:
PC
👷
👷
From:
Entered
To:
Assigned
Duration in Previous:
75d 13h
⏱️
Type:
Labor
Status:
Open
Qty:
0.75
✔️
From:
Assigned
To:
Completed
Duration in Previous:
22h 37m
🏁
From:
Completed
To:
Closed
Duration in Previous:
3d 9h
✏️
From:
Closed
To:
WO Correction Needed
Duration in Previous:
3d 17h
⚠️
From:
WO Correction Needed
To:
Incomplete
Duration in Previous:
1h 34m
🏁
From:
Incomplete
To:
Closed
Duration in Previous:
25m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
14d 22h
📨
From:
Ready to Bill
To:
Invoice Pending
Duration in Previous:
17m
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
8m
🧾
Invoice Number:
SM-256547
Bottlenecks
Entered
Duration: 50.0 business days (threshold: 4.0 business hours)
Exceeded by 49.5 business days
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days
Completed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 11.1 business days (threshold: 1.0 business days)
Exceeded by 10.1 business days
ℹ️ Work Order Details
Technician
Derick Velazquez
Work Details (1)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03111457 |
Labor |
Open |
0.75 |
$56.48 |
Feb 18, 10:47 PM |