Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319259 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → May 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✗ SLA Missed (13 biz days late)
Active: 113 biz days
🕐 Clock stopped: Invoiced (May 19, 2026)
50d
▶ Clock Running
Status: Created
Dec 5 → Feb 19, 2026
50 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 19 → Feb 21, 2026
1 business day (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Completed
Feb 21 → Feb 23, 2026
1 business day (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Closed
Feb 23 → Feb 26, 2026
3 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 55 of ? biz days used
11d
▶ Clock Running
Status: Closed
Feb 26 → Mar 13, 2026
11 business days (counted)
Running total: 66 of ? biz days used
34d
▶ Clock Running
Status: Billing Review
Mar 13 → Apr 30, 2026
34 business days (counted)
Running total: 100 of ? biz days used
13d
▶ Clock Running
Status: Incomplete
Apr 30 → May 19, 2026
13 business days (counted)
Running total: 113 of ? biz days used
Created: Dec 5, 2025 Invoiced: May 19, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 19 Created ▶ Running 50 50
Feb 19 → Feb 21 Assigned ▶ Running 1 51
Feb 21 → Feb 23 Completed ▶ Running 1 52
Feb 23 → Feb 26 Closed ▶ Running 3 55
Feb 26 → Feb 26 WO Correction Needed ▶ Running 0 55
Feb 26 → Mar 13 Closed ▶ Running 11 66
Mar 13 → Apr 30 Billing Review ▶ Running 34 100
Apr 30 → May 19 Incomplete ▶ Running 13 113
Dispatch 51.0d
Coordinators 2.0d
Field Work 0.5d
Incomplete 13.3d (excluded)
Billing 40.9d
✗ SLA Missed
Dispatch
51.0 days
Over SLA
Coordinators
2.0 days
Over SLA
Field Work
0.5 days
Incomplete (excluded from total)
13.3 days
Billing
40.9 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: May 19, 2026 (18 days late)
📅
114.0 days Total Age
⏱️
51.0d in Entered Longest Stage
🔄
11 transitions Status Changes
⚠️
118.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 51.0 days stuck in "Entered"
⏱️
Total Delay 118.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
51.0d / 0.5d SLA
Assigned
2.0d / 0.5d SLA
Completed
0.5d / 1.0d SLA
Closed
33.6d / 1.0d SLA
WO Correction Needed
0.2d
Billing Review
34.3d / 2.0d SLA
Incomplete
13.3d
Ready to Bill
3.5d / 1.0d SLA
Invoice Pending
3.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


6/12 DVELAZQUEZ ATTACHED NOSECONE PHOTO SN JC12545-5405-003897

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319259
Type: Upgrade
Priority: PC
🚨 51.0 business days
👷
▶
2 Technician Assigned Feb 19, 10:22 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 76d 9h
⏳ 2.0 business days
⏱️
5x Labor Added Feb 21, 3:45 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 1, 0.5, 0.75, 32
✔️
Status: Completed by Derick Velazquez Feb 21, 4:31 PM
From: Assigned
To: Completed
Duration in Previous: 2d 6h
⏳ 0.0 business days
🏁
Status: Closed by Derick Velazquez Feb 22, 10:58 PM
From: Completed
To: Closed
Duration in Previous: 1d 6h
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 26, 4:43 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 3d 17h
🏁
Status: Closed by Derick Velazquez Feb 26, 6:00 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1h 16m
🚨 11.7 business days
💵
Status: Billing Review by Diane Patton Mar 13, 5:30 PM
From: Closed
To: Billing Review
Duration in Previous: 14d 22h
🚨 34.8 business days
⚠️
Status: Incomplete by Diane Patton Apr 30, 5:33 PM
From: Billing Review
To: Incomplete
Duration in Previous: 48d 0h
🚨 13.8 business days
🏁
Status: Closed by Derick Velazquez May 19, 4:26 PM
From: Incomplete
To: Closed
Duration in Previous: 18d 22h
🚨 18.9 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 15, 4:12 PM
From: Closed
To: Ready to Bill
Duration in Previous: 26d 23h
⏳ 4.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Jun 19, 3:39 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3d 23h
⏳ 3.0 business days
🧾
▶
2 Invoice Created Jun 24, 1:08 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 4d 21h

Bottlenecks

Entered
Duration: 51.0 business days (threshold: 4.0 business hours)
Exceeded by 50.5 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 11.1 business days (threshold: 1.0 business days)
Exceeded by 10.1 business days
Billing Review
Duration: 34.3 business days (threshold: 2.0 business days)
Exceeded by 32.3 business days
Closed
Duration: 18.4 business days (threshold: 1.0 business days)
Exceeded by 17.4 business days
Ready to Bill
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Invoice Pending
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-265242

Work Details (5)

Name Type Status Qty Amount Date
WL-03115253 Labor Open 1 $0.00 Feb 21, 3:45 PM
WL-03115254 Labor Open 0.5 $0.00 Feb 21, 3:45 PM
WL-03115255 Labor Open 0.75 $56.48 Feb 21, 3:45 PM
WL-03115256 Travel Open 32 $0.00 Feb 21, 3:45 PM
WL-03115257 Expenses Open 1 $0.00 Feb 21, 3:45 PM

Details