Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319265 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → Feb 19, 2026

✅ Completed
PC Per client agreement
Target: Feb 27, 2026
🕐 Clock stopped: Completed (Feb 19)
✓ SLA Met (8d early)
Dispatch 55.0d
Coordinators 0.0d
Field Work 0.1d
Billing 2.6d
✓ SLA Met
Dispatch
55.0 days
Over SLA
Coordinators
0.0 days
Field Work
0.1 days
Billing
2.6 days
Over SLA
Created: Dec 5, 2025 Due: Feb 27, 2026 Completed: Feb 19, 2026 (8 days early)
📅
55.0 days Total Age
⏱️
55.0d in Entered Longest Stage
🔄
7 transitions Status Changes
⚠️
60.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 55.0 days stuck in "Entered"
⏱️
Total Delay 60.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
55.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
2.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319265
Type: Upgrade
Priority: PC
🚨 55.0 business days
👷
▶
2 Technician Assigned Feb 19, 10:11 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 76d 9h
🔧
Status: Tech On Site by Robert Lewis Feb 19, 10:31 AM
From: Assigned
To: Tech On Site
Duration in Previous: 19m
🚗
▶
3 Travel Added Feb 19, 10:52 AM
Travel Added → 2x Labor Added → Status: Completed
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.25, 0.75
✔️
Status: Completed by Robert Lewis
From: Tech On Site
To: Completed
Duration in Previous: 24m
🏁
Status: Closed by Robert Lewis Feb 19, 10:59 AM
From: Completed
To: Closed
Duration in Previous: 3m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 25, 2:01 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 3h
⏳ 3.0 business days
📨
Status: Invoice Pending by Diane Patton Feb 27, 6:19 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 4h
🧾
▶
2 Invoice Created Feb 27, 6:26 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m

Bottlenecks

Entered
Duration: 55.0 business days (threshold: 4.0 business hours)
Exceeded by 54.5 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Robert Lewis
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-255231

Work Details (3)

Name Type Status Qty Amount Date
WL-03111872 Travel Open 9 $0.00 Feb 19, 10:52 AM
WL-03111876 Labor Open 0.25 $0.00 Feb 19, 10:54 AM
WL-03111877 Labor Open 0.75 $56.48 Feb 19, 10:54 AM

Details