Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319277 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → Feb 22, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Completed (Feb 19)
✓ SLA Met (70d early)
Dispatch 54.0d
Coordinators 1.6d
Field Work 2.2d
Billing 0.2d
✓ SLA Met
Dispatch
54.0 days
Over SLA
Coordinators
1.6 days
Over SLA
Field Work
2.2 days
Over SLA
Billing
0.2 days
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 23, 2026 (66 days early)
📅
56.5 days Total Age
⏱️
54.0d in Entered Longest Stage
🔄
8 transitions Status Changes
⚠️
68.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 54.0 days stuck in "Entered"
⏱️
Total Delay 68.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
54.0d / 0.5d SLA
Assigned
1.6d / 0.5d SLA
Completed
2.2d / 1.0d SLA
Closed
15.1d / 1.0d SLA
WO Correction Needed
0.2d
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Unable to locate SN photo

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319277
Type: Upgrade
Priority: PC
🚨 54.0 business days
👷
▶
2 Technician Assigned Feb 18, 2:22 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 75d 13h
⏱️
Labor Added Feb 18, 10:53 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Derick Velazquez Feb 19, 1:28 PM
From: Assigned
To: Completed
Duration in Previous: 23h 5m
⏳ 2.0 business days
🏁
Status: Closed by Derick Velazquez Feb 22, 11:07 PM
From: Completed
To: Closed
Duration in Previous: 3d 9h
⏳ 4.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 26, 4:37 PM
From: Closed, Ready to Bill, Billing Review
To: Ready to Bill, Billing Review, WO Correction Needed
Duration in Previous: 3d 17h, 0m
🏁
Status: Closed by Derick Velazquez Feb 26, 6:00 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1h 22m
🚨 11.7 business days
📄
Status: Ready to Bill by Diane Patton Mar 13, 5:37 PM
From: Closed
To: Ready to Bill
Duration in Previous: 14d 22h
📨
Status: Invoice Pending by Diane Patton Mar 13, 5:58 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 21m
💰
Status: Invoiced by Diane Patton Mar 13, 6:06 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 8m
🚨 19.7 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-256547

Bottlenecks

Entered
Duration: 54.0 business days (threshold: 4.0 business hours)
Exceeded by 53.5 business days
Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Completed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 11.1 business days (threshold: 1.0 business days)
Exceeded by 10.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-256547

Work Details (1)

Name Type Status Qty Amount Date
WL-03111468 Labor Open 0.75 $56.48 Feb 18, 10:53 PM

Details