Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (29 biz days early)
🕐 Clock stopped: Invoiced (Mar 20, 2026)
53d
▶ Clock Running
Status: Created
Dec 5 → Feb 24, 2026
53 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 24 → Mar 1, 2026
3 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Completed
Mar 1 → Mar 1, 2026
0 business days (counted)
Running total: 56 of ? biz days used
14d
▶ Clock Running
Status: Closed
Mar 1 → Mar 19, 2026
14 business days (counted)
Running total: 70 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Mar 19 → Mar 20, 2026
1 business day (counted)
Running total: 71 of ? biz days used
▶ Clock Running
Status: Incomplete
Mar 20 → Mar 20, 2026
0 business days (counted)
Running total: 71 of ? biz days used
Created: Dec 5, 2025
Invoiced: Mar 20, 2026
Show SLA Clock Detail (6 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Dec 5 → Feb 24 |
Created |
▶ Running
|
53 |
53 |
| Feb 24 → Mar 1 |
Assigned |
▶ Running
|
3 |
56 |
| Mar 1 → Mar 1 |
Completed |
▶ Running
|
0 |
56 |
| Mar 1 → Mar 19 |
Closed |
▶ Running
|
14 |
70 |
| Mar 19 → Mar 20 |
WO Correction Needed |
▶ Running
|
1 |
71 |
| Mar 20 → Mar 20 |
Incomplete |
▶ Running
|
0 |
71 |
Incomplete
0.2d (excluded)
✓ SLA Met
Dispatch
54.0 days
Over SLA
Coordinators
3.9 days
Over SLA
Incomplete (excluded from total)
0.2 days
Billing
3.9 days
Over SLA
Created: Dec 5, 2025
Due: Apr 30, 2026
Completed: Mar 20, 2026 (41 days early)
⏱️
54.0d in Entered
Longest Stage
🔄
9 transitions
Status Changes
⚠️
83.5d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
Powered by OpenAI
Generating AI analysis...
🚨
Primary Delay
54.0 days stuck in "Entered"
⏱️
Total Delay
83.5 business days over SLA thresholds
SLA vs Actual Time by Status
Completed
0.0d
/ 1.0d SLA
WO Correction Needed
1.7d
Ready to Bill
2.2d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
3/30/26 Dvelazquez Corrected Nosecone and attached photos
🔧
Work Performed
GCX Advent 5G Nosecone Upgrade
🔍
Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️
Problem Description
GCX Advent 5G Nosecone Upgrade
📄
Description
Jaco EVO Series Medical Carts
📞
Call Description
GCX Advent 5G Nosecone Upgrade
Timeline
📋
Work Order:
WO-01319282
Type:
Upgrade
Priority:
PC
👷
👷
From:
Entered
To:
Assigned
Duration in Previous:
81d 10h
⏱️
✔️
From:
Assigned
To:
Completed
Duration in Previous:
4d 11h
🏁
From:
Completed
To:
Closed
Duration in Previous:
1h 47m
✏️
From:
Closed
To:
WO Correction Needed
Duration in Previous:
18d 12h
⚠️
From:
WO Correction Needed
To:
Incomplete
Duration in Previous:
1d 0h
🏁
From:
Incomplete
To:
Closed
Duration in Previous:
1h 35m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
19d 1h
📨
🧾
Invoice Number:
SM-259033
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
3m
Bottlenecks
Entered
Duration: 54.0 business days (threshold: 4.0 business hours)
Exceeded by 53.5 business days
Assigned
Duration: 3.9 business days (threshold: 4.0 business hours)
Exceeded by 3.4 business days
Closed
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days
Closed
Duration: 13.4 business days (threshold: 1.0 business days)
Exceeded by 12.4 business days
Ready to Bill
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
ℹ️ Work Order Details
Technician
Derick Velazquez
Work Details (1)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03124796 |
Labor |
Open |
0.75 |
$56.48 |
Feb 28, 11:37 PM |