Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319283 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → Feb 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (45 biz days early)
Active: 55 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
54d
▶ Clock Running
Status: Created
Dec 5 → Feb 25, 2026
54 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 25 → Feb 26, 2026
1 business day (counted)
Running total: 55 of ? biz days used
Created: Dec 5, 2025 Completed: Feb 26, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 25 Created ▶ Running 54 54
Feb 25 → Feb 26 Assigned ▶ Running 1 55
Dispatch 55.0d
Coordinators 1.4d
Field Work 0.0d
Billing 1.1d
✓ SLA Met
Dispatch
55.0 days
Over SLA
Coordinators
1.4 days
Over SLA
Field Work
0.0 days
Billing
1.1 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 26, 2026 (63 days early)
📅
55.7 days Total Age
⏱️
55.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
55.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 55.0 days stuck in "Entered"
⏱️
Total Delay 55.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
55.0d / 0.5d SLA
Assigned
1.4d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
1.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
02/24/2026 LIser- Replaced and reconfigured nosecone.
🔍 Technician Findings
02/24/2026 LIser- Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319283
Type: Upgrade
Priority: PC
🚨 55.0 business days
👷
▶
2 Status: Assigned Feb 25, 1:16 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Ashley Luman
Technician: a0h5A00000GbhCMQAZ, Luis Iser
⏱️
Labor Added Feb 26, 12:25 AM
Type: Labor
Status: Open
Qty: 0.75
✔️
▶
2 Status: Completed Feb 26, 12:47 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Luis Iser
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Diane Patton Feb 26, 6:08 PM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 19m
⏳ 1.7 business days
📨
Status: Invoice Pending by Diane Patton Feb 27, 6:19 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 0h
💰
Status: Invoiced by Yecenia Campos Feb 27, 6:26 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m
🚨 29.7 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-255231

Bottlenecks

Entered
Duration: 55.0 business days (threshold: 4.0 business hours)
Exceeded by 54.5 business days
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business hours
Ready to Bill
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Luis Iser
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-255231

Work Details (1)

Name Type Status Qty Amount Date
WL-03120698 Labor Open 0.75 $56.48 Feb 26, 12:25 AM

Details