Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319289 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → Feb 22, 2026

✅ Completed
PC Per client agreement
Target: Jun 30, 2026
🕐 Clock stopped: Completed (Feb 21)
✓ SLA Met (129d early)
Dispatch 55.0d
Coordinators 1.8d
Field Work 0.5d
Billing 2.7d
✓ SLA Met
Dispatch
55.0 days
Over SLA
Coordinators
1.8 days
Over SLA
Field Work
0.5 days
Billing
2.7 days
Created: Dec 5, 2025 Due: Jun 30, 2026 Completed: Feb 23, 2026 (127 days early)
📅
56.5 days Total Age
⏱️
55.0d in Entered Longest Stage
🔄
10 transitions Status Changes
⚠️
86.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 55.0 days stuck in "Entered"
⏱️
Total Delay 86.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
55.0d / 0.5d SLA
Assigned
1.8d / 0.5d SLA
Completed
0.5d / 1.0d SLA
Closed
33.9d / 1.0d SLA
WO Correction Needed
1.7d
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/25/26 DPatton - missing Cart SN picture. Please double-check that the checklist matches the SN pictures.

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319289
Type: Upgrade
Priority: PC
🚨 55.0 business days
👷
▶
2 Technician Assigned Feb 19, 12:43 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 76d 11h
⏳ 2.0 business days
⏱️
Labor Added Feb 21, 3:59 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Derick Velazquez Feb 21, 4:30 PM
From: Assigned
To: Completed
Duration in Previous: 2d 3h
⏳ 0.0 business days
🏁
Status: Closed by Derick Velazquez Feb 22, 11:16 PM
From: Completed
To: Closed
Duration in Previous: 1d 6h
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 24, 5:38 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 18h
🏁
Status: Closed by Derick Velazquez Feb 24, 6:21 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 43m
✏️
Status: WO Correction Needed by Diane Patton Feb 25, 2:24 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 20h 3m
⏳ 2.0 business days
🏁
Status: Closed by Derick Velazquez Feb 26, 4:04 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 1h
🚨 31.0 business days
📄
Status: Ready to Bill by Yecenia Campos Apr 9, 11:52 PM
From: Closed
To: Ready to Bill
Duration in Previous: 42d 6h
📨
▶
3 Status: Invoice Pending Apr 10, 11:05 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-259033
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Entered
Duration: 55.0 business days (threshold: 4.0 business hours)
Exceeded by 54.5 business days
Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours
Closed
Duration: 30.9 business days (threshold: 1.0 business days)
Exceeded by 29.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-259033

Work Details (1)

Name Type Status Qty Amount Date
WL-03115283 Labor Open 0.75 $56.48 Feb 21, 3:59 PM

Details