Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319292 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → Mar 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (43 biz days early)
Active: 57 biz days
🕐 Clock stopped: Completed (Mar 2, 2026)
57d
▶ Clock Running
Status: Created
Dec 5 → Mar 2, 2026
57 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 57 of ? biz days used
Created: Dec 5, 2025 Completed: Mar 2, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Mar 2 Created ▶ Running 57 57
Mar 2 → Mar 2 Assigned ▶ Running 0 57
Dispatch 58.0d
Coordinators 0.8d
Field Work 0.9d
Billing 35.9d
✓ SLA Met
Dispatch
58.0 days
Over SLA
Coordinators
0.8 days
Over SLA
Field Work
0.9 days
Billing
35.9 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Mar 3, 2026 (58 days early)
📅
58.5 days Total Age
⏱️
58.0d in Entered Longest Stage
🔄
7 transitions Status Changes
⚠️
94.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 58.0 days stuck in "Entered"
⏱️
Total Delay 94.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
58.0d / 0.5d SLA
Assigned
0.8d / 0.5d SLA
Completed
0.9d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Billing Review
35.9d / 2.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/6/26 DPatton - WO has Wait TIme. Checklist/SN's are correct.

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319292
Type: Upgrade
Priority: PC
🚨 58.0 business days
👷
▶
2 Technician Assigned Mar 2, 9:46 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 87d 8h
⏱️
4x Labor Added Mar 2, 1:50 PM
Type: Labor, Travel
Status: Open
Qty: 1, 0.5, 0.75, 32
✔️
Status: Completed by Derick Velazquez Mar 2, 4:23 PM
From: Assigned
To: Completed
Duration in Previous: 6h 36m
🏁
Status: Closed by Derick Velazquez Mar 2, 11:23 PM
From: Completed
To: Closed
Duration in Previous: 6h 59m
⏳ 4.1 business days
💵
Status: Billing Review by Diane Patton Mar 6, 11:55 AM
From: Closed
To: Billing Review
Duration in Previous: 3d 12h
🚨 36.0 business days
📄
Status: Ready to Bill by Diane Patton Apr 25, 1:49 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 50d 0h
📨
Status: Invoice Pending by Diane Patton Apr 25, 3:39 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 49m
💰
▶
2 Status: Invoiced Apr 25, 3:45 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-260178

Bottlenecks

Entered
Duration: 58.0 business days (threshold: 4.0 business hours)
Exceeded by 57.5 business days
Assigned
Duration: 6.6 business hours (threshold: 4.0 business hours)
Exceeded by 2.6 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Billing Review
Duration: 35.9 business days (threshold: 2.0 business days)
Exceeded by 33.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-260178

Work Details (4)

Name Type Status Qty Amount Date
WL-03126265 Labor Open 1 $0.00 Mar 2, 1:50 PM
WL-03126266 Labor Open 0.5 $0.00 Mar 2, 1:50 PM
WL-03126267 Labor Open 0.75 $56.48 Mar 2, 1:50 PM
WL-03126268 Travel Open 32 $0.00 Mar 2, 1:50 PM

Details