Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319319 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → Mar 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (42 biz days early)
Active: 58 biz days
🕐 Clock stopped: Completed (Mar 3, 2026)
57d
▶ Clock Running
Status: Created
Dec 5 → Mar 2, 2026
57 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 2 → Mar 3, 2026
1 business day (counted)
Running total: 58 of ? biz days used
Created: Dec 5, 2025 Completed: Mar 3, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Mar 2 Created ▶ Running 57 57
Mar 2 → Mar 3 Assigned ▶ Running 1 58
Dispatch 58.0d
Coordinators 2.0d
Field Work 0.0d
Billing 2.0d
✓ SLA Met
Dispatch
58.0 days
Over SLA
Coordinators
2.0 days
Over SLA
Field Work
0.0 days
Billing
2.0 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Mar 3, 2026 (58 days early)
📅
59.0 days Total Age
⏱️
58.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
61.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 58.0 days stuck in "Entered"
⏱️
Total Delay 61.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
58.0d / 0.5d SLA
Assigned
2.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.9d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319319
Type: Upgrade
Priority: PC
🚨 58.0 business days
👷
▶
2 Technician Assigned Mar 2, 9:45 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 87d 8h
⏱️
Labor Added Mar 2, 11:30 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Derick Velazquez Mar 3, 12:00 PM
From: Assigned
To: Completed
Duration in Previous: 1d 2h
🏁
Status: Closed by Derick Velazquez Mar 3, 12:08 PM
From: Completed
To: Closed
Duration in Previous: 7m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 5, 11:16 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 23h
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Mar 6, 7:48 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 24.5 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-255917

Bottlenecks

Entered
Duration: 58.0 business days (threshold: 4.0 business hours)
Exceeded by 57.5 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-255917

Work Details (1)

Name Type Status Qty Amount Date
WL-03127395 Labor Open 0.75 $56.48 Mar 2, 11:30 PM

Details