Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319322 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → Mar 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (41 biz days early)
Active: 59 biz days
🕐 Clock stopped: Completed (Mar 4, 2026)
58d
▶ Clock Running
Status: Created
Dec 5 → Mar 3, 2026
58 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 3 → Mar 4, 2026
1 business day (counted)
Running total: 59 of ? biz days used
Created: Dec 5, 2025 Completed: Mar 4, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Mar 3 Created ▶ Running 58 58
Mar 3 → Mar 4 Assigned ▶ Running 1 59
Dispatch 59.0d
Coordinators 0.7d
Billing 1.3d
✓ SLA Met
Dispatch
59.0 days
Over SLA
Coordinators
0.7 days
Over SLA
Billing
1.3 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Mar 4, 2026 (57 days early)
📅
59.1 days Total Age
⏱️
59.0d in Entered Longest Stage
🔄
5 transitions Status Changes
⚠️
60.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 59.0 days stuck in "Entered"
⏱️
Total Delay 60.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
59.0d / 0.5d SLA
Assigned
0.7d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
03/03/03 Replaced and configured nosecone
🔍 Technician Findings
03/03/2026 Nosecone upgrade needed
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319322
Type: Upgrade
Priority: PC
🚨 59.0 business days
👷
▶
2 Technician Assigned Mar 3, 2:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 88d 12h
⏱️
▶
2 2x Labor Added Mar 3, 7:33 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Ryan Lewis
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 5h 36m, 0m
⏳ 2.5 business days
📄
Status: Ready to Bill by Diane Patton Mar 5, 4:56 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 21h
⏳ 1.9 business days
📨
▶
2 Status: Invoice Pending Mar 6, 7:48 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 24.5 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-255917

Bottlenecks

Entered
Duration: 59.0 business days (threshold: 4.0 business hours)
Exceeded by 58.5 business days
Assigned
Duration: 5.6 business hours (threshold: 4.0 business hours)
Exceeded by 1.6 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Ryan Lewis
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-255917

Work Details (2)

Name Type Status Qty Amount Date
WL-03128845 Labor Open 0.75 $56.48 Mar 3, 7:33 PM
WL-03128846 Labor Open 1.5 $0.00 Mar 3, 7:33 PM

Details