Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319323 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → Mar 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (41 biz days early)
Active: 59 biz days
🕐 Clock stopped: Completed (Mar 4, 2026)
58d
▶ Clock Running
Status: Created
Dec 5 → Mar 3, 2026
58 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 3 → Mar 4, 2026
1 business day (counted)
Running total: 59 of ? biz days used
Created: Dec 5, 2025 Completed: Mar 4, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Mar 3 Created ▶ Running 58 58
Mar 3 → Mar 4 Assigned ▶ Running 1 59
Dispatch 59.0d
Coordinators 1.3d
Field Work 1.0d
Billing 2.9d
✓ SLA Met
Dispatch
59.0 days
Over SLA
Coordinators
1.3 days
Over SLA
Field Work
1.0 days
Billing
2.9 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Mar 4, 2026 (57 days early)
📅
60.0 days Total Age
⏱️
59.0d in Entered Longest Stage
🔄
8 transitions Status Changes
⚠️
79.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 59.0 days stuck in "Entered"
⏱️
Total Delay 79.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
59.0d / 0.5d SLA
Assigned
1.3d / 0.5d SLA
Completed
1.0d / 1.0d SLA
Closed
22.0d / 1.0d SLA
WO Correction Needed
1.6d
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/30/26 Dvelazquez Fixed Nosecone SN and attached photos

JC12545-5405-003976


🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319323
Type: Upgrade
Priority: PC
🚨 59.0 business days
👷
▶
2 Technician Assigned Mar 3, 1:29 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 88d 12h
⏱️
Labor Added Mar 3, 11:42 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Derick Velazquez Mar 4, 12:05 AM
From: Assigned
To: Completed
Duration in Previous: 10h 36m
🏁
Status: Closed by Derick Velazquez Mar 4, 10:16 AM
From: Completed
To: Closed
Duration in Previous: 10h 10m
🚨 12.0 business days
✏️
Status: WO Correction Needed by Leo Hudson Mar 19, 3:16 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 15d 3h
🏁
Status: Closed by Derick Velazquez Mar 20, 11:28 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 20h 12m
🚨 10.0 business days
📄
Status: Ready to Bill by Diane Patton Apr 2, 5:11 PM
From: Closed
To: Ready to Bill
Duration in Previous: 13d 5h
📨
▶
2 Status: Invoice Pending Apr 3, 4:33 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 4.9 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-258428

Bottlenecks

Entered
Duration: 59.0 business days (threshold: 4.0 business hours)
Exceeded by 58.5 business days
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.6 business hours
Closed
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days
Closed
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-258428

Work Details (1)

Name Type Status Qty Amount Date
WL-03129113 Labor Open 0.75 $56.48 Mar 3, 11:42 PM

Details