Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319353 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → Feb 28, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (44 biz days early)
Active: 56 biz days
🕐 Clock stopped: Completed (Feb 28, 2026)
54d
▶ Clock Running
Status: Created
Dec 5 → Feb 25, 2026
54 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 25 → Feb 26, 2026
1 business day (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Entered
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 26 → Feb 28, 2026
1 business day (counted)
Running total: 56 of ? biz days used
Created: Dec 5, 2025 Completed: Feb 28, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 25 Created ▶ Running 54 54
Feb 25 → Feb 26 Assigned ▶ Running 1 55
Feb 26 → Feb 26 Entered ▶ Running 0 55
Feb 26 → Feb 28 Assigned ▶ Running 1 56
Dispatch 55.0d
Coordinators 3.7d
Billing 31.0d
✓ SLA Met
Dispatch
55.0 days
Over SLA
Coordinators
3.7 days
Over SLA
Billing
31.0 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 28, 2026 (61 days early)
📅
57.0 days Total Age
⏱️
55.0d in Entered Longest Stage
🔄
8 transitions Status Changes
⚠️
89.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 321 days old
🚨
Primary Delay 55.0 days stuck in "Entered"
⏱️
Total Delay 89.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
55.0d / 0.5d SLA
Assigned
3.7d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
4.2d / 1.0d SLA
Billing Review
31.0d / 2.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/5/26 Ycampos - placing in BR due to downtime

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319353
Type: Upgrade
Priority: PC
🚨 55.0 business days
👷
▶
2 Technician Assigned Feb 25, 12:53 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 82d 11h
🆕
▶
2 Status: Entered Feb 26, 11:08 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Ashley Luman
Technician: Raymond Ebanks
⏳ 2.0 business days
⏱️
2x Labor Added Feb 27, 11:17 PM
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Raymond Ebanks Feb 27, 11:24 PM
From: Assigned
To: Completed
Duration in Previous: 1d 12h
🏁
Status: Closed by Raymond Ebanks Feb 28, 12:18 AM
From: Completed
To: Closed
Duration in Previous: 53m
⏳ 4.0 business days
💵
Status: Billing Review by Yecenia Campos Mar 5, 8:48 PM
From: Closed
To: Billing Review
Duration in Previous: 5d 20h
🚨 31.4 business days
📄
Status: Ready to Bill by Yecenia Campos Apr 17, 9:29 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 42d 23h
📨
▶
3 Status: Invoice Pending Apr 17, 9:46 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-259617
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Entered
Duration: 55.0 business days (threshold: 4.0 business hours)
Exceeded by 54.5 business days
Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days
Billing Review
Duration: 31.0 business days (threshold: 2.0 business days)
Exceeded by 29.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Raymond Ebanks
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-259617

Work Details (2)

Name Type Status Qty Amount Date
WL-03124554 Labor Open 0.5 $0.00 Feb 27, 11:17 PM
WL-03124555 Labor Open 0.5 $56.48 Feb 27, 11:17 PM

Details