Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319359 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → Feb 13, 2026

✅ Completed

PC Per client agreement

Target: Apr 30, 2026

🕐 Clock stopped: Completed (Feb 13)

✓ SLA Met (76d early)

Dispatch 50.0d

Coordinators 2.0d

Billing 4.3d

✓ SLA Met

Dispatch
50.0 days
Over SLA

Coordinators
2.0 days
Over SLA

Billing
4.3 days
Over SLA

Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 13, 2026 (76 days early)

📅

51.0 days Total Age

⏱️

50.0d in Entered Longest Stage

🔄

5 transitions Status Changes

⚠️

56.3d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

3 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Completed with significant delays

Invoiced • 161 days old

🚨

Primary Delay 50.0 days stuck in "Entered"

⏱️

Total Delay 56.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

50.0d / 0.5d SLA

Assigned

2.0d / 0.5d SLA

Closed

3.0d / 1.0d SLA

Ready to Bill

4.3d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        Installed/upgraded nosecone.                    

🔍 Technician Findings

                        Nosecone upgrade needed.                    

⚠️ Problem Description

                        GCX Advent 5G Nosecone Upgrade                    

📄 Description

                        Jaco EVO Series Medical Carts                    

📞 Call Description

                        GCX Advent 5G Nosecone Upgrade                    

Timeline

📋

Work Order Created Dec 5, 1:01 AM

Work Order: WO-01319359

Type: Upgrade

Priority: PC

🚨 50.0 business days

👷

▶

2 Technician Assigned Feb 12, 10:55 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Angela Roosa

From: Entered

To: Assigned

Duration in Previous: 69d 9h

⏱️

3x Labor Added Feb 12, 9:39 PM

Type: Labor, Travel

Status: Open

Qty: 1, 0.75, 33

✔️

Status: Completed by Raymond Ebanks Feb 13, 8:14 AM

From: Assigned, Completed

To: Completed, Closed

Duration in Previous: 21h 18m, 0m

⏳ 3.0 business days

📄

Status: Ready to Bill by Diane Patton Feb 17, 4:40 PM

From: Closed

To: Ready to Bill

Duration in Previous: 4d 8h

⏳ 4.9 business days

📨

▶

2 Status: Invoice Pending Feb 23, 4:12 PM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Diane Patton

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

🚨 34.0 business days

🧾

Invoice Created Apr 9, 12:42 PM

Invoice Number: SM-254695

Bottlenecks

Entered

Duration: 50.0 business days (threshold: 4.0 business hours)

Exceeded by 49.5 business days

Assigned

Duration: 2.0 business days (threshold: 4.0 business hours)

Exceeded by 1.5 business days

Closed

Duration: 3.0 business days (threshold: 1.0 business days)

Exceeded by 2.0 business days

Ready to Bill

Duration: 4.3 business days (threshold: 1.0 business days)

Exceeded by 3.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PC

Type

Upgrade

Branch

N/A

Technician

Raymond Ebanks

Scheduled

N/A

Created

Dec 5, 1:01 AM

Invoice #

SM-254695

Work Details (3)

Name	Type	Status	Qty	Amount	Date
WL-03104105	Labor	Open	1	$0.00	Feb 12, 9:39 PM
WL-03104106	Labor	Open	0.75	$56.48	Feb 12, 9:39 PM
WL-03104107	Travel	Open	33	$0.00	Feb 12, 9:39 PM