Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319362 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → Feb 26, 2026

✅ Completed

PC

SLA Clock

Per client agreement · Target: Apr 30, 2026

✓ SLA Met (45 biz days early)

Active: 55 biz days

🕐 Clock stopped: Invoiced (Feb 26, 2026)

54d

▶ Clock Running

Status: Created

Dec 5 → Feb 25, 2026

54 business days (counted)

Running total: 54 of ? biz days used

▶ Clock Running

Status: Assigned

Feb 25 → Feb 26, 2026

1 business day (counted)

Running total: 55 of ? biz days used

▶ Clock Running

Status: Completed

Feb 26 → Feb 26, 2026

0 business days (counted)

Running total: 55 of ? biz days used

▶ Clock Running

Status: Closed

Feb 26 → Feb 26, 2026

0 business days (counted)

Running total: 55 of ? biz days used

▶ Clock Running

Status: Incomplete

Feb 26 → Feb 26, 2026

0 business days (counted)

Running total: 55 of ? biz days used

Created: Dec 5, 2025 Invoiced: Feb 26, 2026

Show SLA Clock Detail (5 periods)

Period	Status	Clock	Biz Days	Running Total
Dec 5 → Feb 25	Created	▶ Running	54	54
Feb 25 → Feb 26	Assigned	▶ Running	1	55
Feb 26 → Feb 26	Completed	▶ Running	0	55
Feb 26 → Feb 26	Closed	▶ Running	0	55
Feb 26 → Feb 26	Incomplete	▶ Running	0	55

Dispatch 55.0d

Coordinators 1.4d

Field Work 0.0d

Incomplete 0.0d (excluded)

Billing 1.0d

✓ SLA Met

Dispatch
55.0 days
Over SLA

Coordinators
1.4 days
Over SLA

Field Work
0.0 days

Incomplete (excluded from total)
0.0 days

Billing
1.0 days

Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 26, 2026 (63 days early)

📅

56.0 days Total Age

⏱️

55.0d in Entered Longest Stage

🔄

8 transitions Status Changes

⚠️

55.4d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

2 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

Powered by OpenAI

Generating AI analysis...

Completed with significant delays

Invoiced • 321 days old

🚨

Primary Delay 55.0 days stuck in "Entered"

⏱️

Total Delay 55.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

55.0d / 0.5d SLA

Assigned

1.4d / 0.5d SLA

Completed

0.0d / 1.0d SLA

Closed

1.3d / 1.0d SLA

Incomplete

0.0d

Ready to Bill

1.0d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        02/24/2026 LIser- Replaced and reconfigured nosecone.                    

🔍 Technician Findings

                        02/24/2026 LIser- Nosecone upgrade needed.                    

⚠️ Problem Description

                        GCX Advent 5G Nosecone Upgrade                    

📄 Description

                        Jaco EVO Series Medical Carts                    

📞 Call Description

                        GCX Advent 5G Nosecone Upgrade                    

Timeline

📋

Work Order Created Dec 5, 1:01 AM

Work Order: WO-01319362

Type: Upgrade

Priority: PC

🚨 55.0 business days

👷

▶

2 Status: Assigned Feb 25, 2:42 PM

Status: Assigned → Technician Assigned

👷

Technician Assigned by Ashley Luman

Technician: Luis Iser

⏱️

2x Labor Added Feb 26, 1:43 AM

Type: Labor

Status: Open

Qty: 0.5

✔️

▶

2 Status: Completed Feb 26, 1:52 AM

Status: Completed → Status: Closed

🏁

Status: Closed by Luis Iser

From: Completed

To: Closed

Duration in Previous: 1m

⚠️

Status: Incomplete by Sean Currie Feb 26, 5:57 PM

From: Closed

To: Incomplete

Duration in Previous: 16h 4m

🏁

Status: Closed by Luis Iser Feb 26, 6:14 PM

From: Incomplete

To: Closed

Duration in Previous: 16m

📄

Status: Ready to Bill by Yecenia Campos Feb 26, 8:37 PM

From: Closed

To: Ready to Bill

Duration in Previous: 2h 23m

📨

Status: Invoice Pending by Diane Patton Feb 27, 6:19 PM

From: Ready to Bill

To: Invoice Pending

Duration in Previous: 21h 41m

💰

Status: Invoiced by Yecenia Campos Feb 27, 6:26 PM

From: Invoice Pending

To: Invoiced

Duration in Previous: 6m

🚨 29.7 business days

🧾

Invoice Created Apr 9, 12:42 PM

Invoice Number: SM-255231

Bottlenecks

Entered

Duration: 55.0 business days (threshold: 4.0 business hours)

Exceeded by 54.5 business days

Assigned

Duration: 1.4 business days (threshold: 4.0 business hours)

Exceeded by 7.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PC

Type

Upgrade

Branch

N/A

Technician

Luis Iser

Scheduled

N/A

Created

Dec 5, 1:01 AM

Invoice #

SM-255231

Work Details (2)

Name	Type	Status	Qty	Amount	Date
WL-03120705	Labor	Open	0.5	$56.48	Feb 26, 1:43 AM
WL-03120706	Labor	Open	0.5	$0.00	Feb 26, 1:43 AM