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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319373 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → May 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (24 biz days early)
Active: 117 biz days
🕐 Clock stopped: Invoiced (May 26, 2026)
54d
▶ Clock Running
Status: Created
Dec 5 → Feb 25, 2026
54 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 25 → Mar 1, 2026
2 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Completed
Mar 1 → Mar 1, 2026
0 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Closed
Mar 1 → Mar 6, 2026
5 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Mar 6 → Mar 7, 2026
0 business days (counted)
Running total: 61 of ? biz days used
28d
▶ Clock Running
Status: Closed
Mar 7 → Apr 15, 2026
28 business days (counted)
Running total: 89 of ? biz days used
▶ Clock Running
Status: Billing Review
Apr 15 → Apr 28, 2026
9 business days (counted)
Running total: 98 of ? biz days used
19d
▶ Clock Running
Status: Incomplete
Apr 28 → May 26, 2026
19 business days (counted)
Running total: 117 of ? biz days used
Created: Dec 5, 2025 Invoiced: May 26, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 25 Created ▶ Running 54 54
Feb 25 → Mar 1 Assigned ▶ Running 2 56
Mar 1 → Mar 1 Completed ▶ Running 0 56
Mar 1 → Mar 6 Closed ▶ Running 5 61
Mar 6 → Mar 7 WO Correction Needed ▶ Running 0 61
Mar 7 → Apr 15 Closed ▶ Running 28 89
Apr 15 → Apr 28 Billing Review ▶ Running 9 98
Apr 28 → May 26 Incomplete ▶ Running 19 117
Dispatch 55.0d
Coordinators 3.0d
Incomplete 19.2d (excluded)
Billing 14.6d
✓ SLA Met
Dispatch
55.0 days
Over SLA
Coordinators
3.0 days
Over SLA
Incomplete (excluded from total)
19.2 days
Billing
14.6 days
Over SLA
Created: Dec 5, 2025 Due: Jun 30, 2026 Completed: May 26, 2026 (35 days early)
📅
118.0 days Total Age
⏱️
55.0d in Entered Longest Stage
🔄
11 transitions Status Changes
⚠️
99.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 321 days old
🚨
Primary Delay 55.0 days stuck in "Entered"
⏱️
Total Delay 99.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
55.0d / 0.5d SLA
Assigned
3.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
33.6d / 1.0d SLA
WO Correction Needed
0.3d
Billing Review
9.9d / 2.0d SLA
Incomplete
19.2d
Ready to Bill
4.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/28/26 DPatton - Incomplete; missing both SN pictures

3/5/26 Ycampos - attach nosecone pic. If you do not have pic speak with your supervisor for next steps.

4/15 DP - Missing both SN pics

3/6/26 Unable to locate missing photo

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319373
Type: Upgrade
Priority: PC
🚨 55.0 business days
👷
▶
2 Technician Assigned Feb 25, 11:22 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 82d 10h
⏳ 3.0 business days
⏱️
▶
2 Labor Added Mar 1, 12:13 AM
Labor Added → Status: Completed
✔️
Status: Completed by Derick Velazquez
From: Assigned
To: Completed
Duration in Previous: 3d 12h
🏁
Status: Closed by Derick Velazquez Mar 1, 2:22 AM
From: Completed
To: Closed
Duration in Previous: 2h 4m
⚠️ 5.0 business days
✏️
Status: WO Correction Needed by Diane Patton Mar 6, 4:50 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 5d 14h
🏁
Status: Closed by Derick Velazquez Mar 7, 2:04 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 21h 14m
🚨 28.0 business days
💵
Status: Billing Review by Diane Patton Apr 15, 12:46 PM
From: Closed
To: Billing Review
Duration in Previous: 38d 21h
🚨 10.0 business days
⚠️
Status: Incomplete by Diane Patton Apr 28, 6:19 PM
From: Billing Review
To: Incomplete
Duration in Previous: 13d 5h
🚨 19.7 business days
🏁
Status: Closed by Derick Velazquez May 26, 11:59 AM
From: Incomplete
To: Closed
Duration in Previous: 27d 17h
📄
Status: Ready to Bill by Diane Patton May 26, 4:52 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4h 52m
⏳ 4.9 business days
📨
▶
3 Status: Invoice Pending Jun 1, 6:14 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-263527
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Entered
Duration: 55.0 business days (threshold: 4.0 business hours)
Exceeded by 54.5 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 28.0 business days (threshold: 1.0 business days)
Exceeded by 27.0 business days
Billing Review
Duration: 9.9 business days (threshold: 2.0 business days)
Exceeded by 7.9 business days
Ready to Bill
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-263527

Work Details (1)

Name Type Status Qty Amount Date
WL-03124816 Labor Open 0.75 $56.48 Mar 1, 12:13 AM

Details