Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319376 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → Mar 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (42 biz days early)
Active: 58 biz days
🕐 Clock stopped: Completed (Mar 3, 2026)
58d
▶ Clock Running
Status: Created
Dec 5 → Mar 3, 2026
58 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 58 of ? biz days used
Created: Dec 5, 2025 Completed: Mar 3, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Mar 3 Created ▶ Running 58 58
Mar 3 → Mar 3 Assigned ▶ Running 0 58
Mar 3 → Mar 3 Tech On Site ▶ Running 0 58
Dispatch 59.0d
Coordinators 0.5d
Field Work 0.2d
Billing 3.7d
✓ SLA Met
Dispatch
59.0 days
Over SLA
Coordinators
0.5 days
Over SLA
Field Work
0.2 days
Billing
3.7 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Mar 3, 2026 (58 days early)
📅
59.0 days Total Age
⏱️
59.0d in Entered Longest Stage
🔄
9 transitions Status Changes
⚠️
82.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 321 days old
🚨
Primary Delay 59.0 days stuck in "Entered"
⏱️
Total Delay 82.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
59.0d / 0.5d SLA
Assigned
0.5d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
25.1d / 1.0d SLA
WO Correction Needed
1.4d
Ready to Bill
2.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
3/9/26 Ycampos - WO Nosecone SN JC12602-5405-006544 does not match SN JC12602-5405-006541 on Picture SN and SN JC12602-5405-006544 on Checklist. They must all match.
🔧 Work Performed
03/03/03 Replaced and configured nosecone
🔍 Technician Findings
03/03/2026 Nosecone upgrade needed
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319376
Type: Upgrade
Priority: PC
🚨 59.0 business days
👷
▶
2 Technician Assigned Mar 3, 12:16 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 88d 11h
🔧
Status: Tech On Site by Ryan Lewis Mar 3, 4:23 PM
From: Assigned
To: Tech On Site
Duration in Previous: 4h 6m
⏱️
2x Labor Added Mar 3, 4:34 PM
Type: Labor
Status: Open
Qty: 1.5, 0.75
✔️
Status: Completed by Ryan Lewis Mar 3, 5:06 PM
From: Tech On Site
To: Completed
Duration in Previous: 42m
🏁
Status: Closed by Ryan Lewis Mar 3, 5:53 PM
From: Completed
To: Closed
Duration in Previous: 47m
⏳ 4.8 business days
💵
Expenses Added Mar 9, 3:40 PM
Type: Expenses
Status: Open
Qty: 1
✏️
Status: WO Correction Needed by Yecenia Campos Mar 9, 5:11 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 5d 22h
⏳ 1.9 business days
🏁
Status: Closed by Ryan Lewis Mar 10, 8:40 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 3h
🚨 21.4 business days
📄
Status: Ready to Bill by Diane Patton Apr 8, 6:04 PM
From: Closed
To: Ready to Bill
Duration in Previous: 28d 21h
⏳ 2.7 business days
📨
▶
3 Status: Invoice Pending Apr 10, 11:05 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-259033
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Entered
Duration: 59.0 business days (threshold: 4.0 business hours)
Exceeded by 58.5 business days
Assigned
Duration: 4.1 business hours (threshold: 4.0 business hours)
Exceeded by 0.1 business hours
Closed
Duration: 4.1 business days (threshold: 1.0 business days)
Exceeded by 3.1 business days
Closed
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Ready to Bill
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Ryan Lewis
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-259033

Work Details (3)

Name Type Status Qty Amount Date
WL-03128396 Labor Open 1.5 $0.00 Mar 3, 4:34 PM
WL-03128397 Labor Open 0.75 $56.48 Mar 3, 4:34 PM
WL-03136171 Expenses Open 1 $0.00 Mar 9, 3:40 PM

Details