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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319381 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → May 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (24 biz days early)
Active: 117 biz days
🕐 Clock stopped: Invoiced (May 26, 2026)
50d
▶ Clock Running
Status: Created
Dec 5 → Feb 19, 2026
50 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 19 → Feb 21, 2026
1 business day (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Completed
Feb 21 → Feb 23, 2026
1 business day (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Closed
Feb 23 → Feb 26, 2026
3 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 55 of ? biz days used
31d
▶ Clock Running
Status: Closed
Feb 26 → Apr 10, 2026
31 business days (counted)
Running total: 86 of ? biz days used
▶ Clock Running
Status: Billing Review
Apr 10 → Apr 17, 2026
5 business days (counted)
Running total: 91 of ? biz days used
26d
▶ Clock Running
Status: Incomplete
Apr 17 → May 26, 2026
26 business days (counted)
Running total: 117 of ? biz days used
Created: Dec 5, 2025 Invoiced: May 26, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 19 Created ▶ Running 50 50
Feb 19 → Feb 21 Assigned ▶ Running 1 51
Feb 21 → Feb 23 Completed ▶ Running 1 52
Feb 23 → Feb 26 Closed ▶ Running 3 55
Feb 26 → Feb 26 WO Correction Needed ▶ Running 0 55
Feb 26 → Apr 10 Closed ▶ Running 31 86
Apr 10 → Apr 17 Billing Review ▶ Running 5 91
Apr 17 → May 26 Incomplete ▶ Running 26 117
Dispatch 51.0d
Coordinators 1.5d
Field Work 0.6d
Incomplete 26.4d (excluded)
Billing 10.4d
✓ SLA Met
Dispatch
51.0 days
Over SLA
Coordinators
1.5 days
Over SLA
Field Work
0.6 days
Incomplete (excluded from total)
26.4 days
Billing
10.4 days
Over SLA
Created: Dec 5, 2025 Due: Jun 30, 2026 Completed: May 26, 2026 (35 days early)
📅
118.0 days Total Age
⏱️
51.0d in Entered Longest Stage
🔄
11 transitions Status Changes
⚠️
91.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 51.0 days stuck in "Entered"
⏱️
Total Delay 91.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
51.0d / 0.5d SLA
Assigned
1.5d / 0.5d SLA
Completed
0.6d / 1.0d SLA
Closed
35.2d / 1.0d SLA
WO Correction Needed
0.1d
Billing Review
5.9d / 2.0d SLA
Incomplete
26.4d
Ready to Bill
4.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/17 DPatton - Placing WO in Incomplete per Fady. Tech unable to locate photos

4/10 DP - Still missing both pictures

2/26/26 DPatton - Duplicate SN JC12603-5405-006943 same as WO 1319410) (Please attach SN photos if you have them. Thank you!

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319381
Type: Upgrade
Priority: PC
🚨 51.0 business days
👷
▶
2 Technician Assigned Feb 19, 2:54 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 76d 13h
⏳ 2.0 business days
⏱️
Labor Added Feb 21, 4:06 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Derick Velazquez Feb 21, 4:29 PM
From: Assigned
To: Completed
Duration in Previous: 2d 1h
⏳ 0.0 business days
🏁
Status: Closed by Derick Velazquez Feb 22, 11:33 PM
From: Completed
To: Closed
Duration in Previous: 1d 7h
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 26, 5:21 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 3d 17h
🏁
Status: Closed by Derick Velazquez Feb 26, 6:24 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1h 3m
🚨 31.7 business days
💵
Status: Billing Review by Diane Patton Apr 10, 12:47 PM
From: Closed
To: Billing Review
Duration in Previous: 42d 17h
⚠️ 6.0 business days
⚠️
Status: Incomplete by Diane Patton Apr 17, 4:59 PM
From: Billing Review
To: Incomplete
Duration in Previous: 7d 4h
🚨 26.9 business days
🏁
Status: Closed by Derick Velazquez May 26, 3:28 PM
From: Incomplete
To: Closed
Duration in Previous: 38d 22h
📄
Status: Ready to Bill by Diane Patton May 26, 4:50 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 22m
⏳ 4.9 business days
📨
▶
3 Status: Invoice Pending Jun 1, 6:14 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-263527
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Entered
Duration: 51.0 business days (threshold: 4.0 business hours)
Exceeded by 50.5 business days
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 31.1 business days (threshold: 1.0 business days)
Exceeded by 30.1 business days
Billing Review
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Ready to Bill
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-263527

Work Details (1)

Name Type Status Qty Amount Date
WL-03115295 Labor Open 0.75 $56.48 Feb 21, 4:06 PM

Details