Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319382 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → May 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (24 biz days early)
Active: 117 biz days
🕐 Clock stopped: Invoiced (May 26, 2026)
52d
▶ Clock Running
Status: Created
Dec 5 → Feb 23, 2026
52 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 23 → Feb 24, 2026
1 business day (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Completed
Feb 24 → Feb 27, 2026
3 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Closed
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 27 → Mar 1, 2026
0 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Incomplete
Mar 1 → Mar 2, 2026
1 business day (counted)
Running total: 57 of ? biz days used
29d
▶ Clock Running
Status: Closed
Mar 2 → Apr 10, 2026
29 business days (counted)
Running total: 86 of ? biz days used
13d
▶ Clock Running
Status: Billing Review
Apr 10 → Apr 29, 2026
13 business days (counted)
Running total: 99 of ? biz days used
18d
▶ Clock Running
Status: Incomplete
Apr 29 → May 26, 2026
18 business days (counted)
Running total: 117 of ? biz days used
Created: Dec 5, 2025 Invoiced: May 26, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 23 Created ▶ Running 52 52
Feb 23 → Feb 24 Assigned ▶ Running 1 53
Feb 24 → Feb 27 Completed ▶ Running 3 56
Feb 27 → Feb 27 Closed ▶ Running 0 56
Feb 27 → Mar 1 WO Correction Needed ▶ Running 0 56
Mar 1 → Mar 2 Incomplete ▶ Running 1 57
Mar 2 → Apr 10 Closed ▶ Running 29 86
Apr 10 → Apr 29 Billing Review ▶ Running 13 99
Apr 29 → May 26 Incomplete ▶ Running 18 117
Dispatch 53.0d
Coordinators 1.8d
Field Work 3.6d
Incomplete 18.5d (excluded)
Billing 18.3d
✓ SLA Met
Dispatch
53.0 days
Over SLA
Coordinators
1.8 days
Over SLA
Field Work
3.6 days
Over SLA
Incomplete (excluded from total)
18.5 days
Billing
18.3 days
Over SLA
Created: Dec 5, 2025 Due: Jun 30, 2026 Completed: May 26, 2026 (35 days early)
📅
118.0 days Total Age
⏱️
53.0d in Entered Longest Stage
🔄
12 transitions Status Changes
⚠️
100.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 53.0 days stuck in "Entered"
⏱️
Total Delay 100.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
53.0d / 0.5d SLA
Assigned
1.8d / 0.5d SLA
Completed
3.6d / 1.0d SLA
Closed
31.2d / 1.0d SLA
WO Correction Needed
0.2d
Incomplete
18.5d
Billing Review
13.8d / 2.0d SLA
Ready to Bill
4.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/10 DP - Missing nosecone SN picture

SN PICTURE ATTACHED

🔧 Work Performed
GCX 5G Nosecone Upgrade
🔍 Technician Findings
GCX 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319382
Type: Upgrade
Priority: PC
🚨 53.0 business days
👷
▶
2 Technician Assigned Feb 23, 12:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rebecca Arnold
From: Entered
To: Assigned
Duration in Previous: 80d 11h
✔️
Status: Completed by Derick Velazquez Feb 24, 9:47 AM
From: Assigned
To: Completed
Duration in Previous: 21h 7m
⏱️
Labor Added Feb 24, 5:27 PM
Type: Labor
Status: Open
Qty: 0.75
⏳ 2.8 business days
🏁
Status: Closed by Derick Velazquez Feb 26, 11:45 PM
From: Completed
To: Closed
Duration in Previous: 2d 13h
✏️
Status: WO Correction Needed by Yecenia Campos Feb 27, 5:46 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 18h 1m
⏳ 0.8 business days
⚠️
Status: Incomplete by Derick Velazquez Feb 28, 11:12 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 1d 5h
🏁
Status: Closed by Derick Velazquez Mar 1, 7:22 PM
From: Incomplete
To: Closed
Duration in Previous: 20h 9m
🚨 30.0 business days
💵
Status: Billing Review by Diane Patton Apr 10, 1:18 PM
From: Closed
To: Billing Review
Duration in Previous: 39d 16h
🚨 14.0 business days
⚠️
Status: Incomplete by Diane Patton Apr 29, 4:44 PM
From: Billing Review
To: Incomplete
Duration in Previous: 19d 3h
🚨 18.9 business days
🏁
Status: Closed by Derick Velazquez May 26, 3:35 PM
From: Incomplete
To: Closed
Duration in Previous: 26d 22h
📄
Status: Ready to Bill by Diane Patton May 26, 5:19 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 44m
⏳ 4.8 business days
📨
▶
3 Status: Invoice Pending Jun 1, 6:14 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-263527
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Entered
Duration: 53.0 business days (threshold: 4.0 business hours)
Exceeded by 52.5 business days
Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Completed
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Closed
Duration: 30.0 business days (threshold: 1.0 business days)
Exceeded by 29.0 business days
Billing Review
Duration: 13.8 business days (threshold: 2.0 business days)
Exceeded by 11.8 business days
Ready to Bill
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-263527

Work Details (1)

Name Type Status Qty Amount Date
WL-03118296 Labor Open 0.75 $56.48 Feb 24, 5:27 PM

Details