Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (43 biz days early)
🕐 Clock stopped: Invoiced (Mar 2, 2026)
52d
▶ Clock Running
Status: Created
Dec 5 → Feb 23, 2026
52 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 23 → Feb 24, 2026
1 business day (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Completed
Feb 24 → Feb 27, 2026
3 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Closed
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 27 → Mar 1, 2026
0 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Incomplete
Mar 1 → Mar 2, 2026
1 business day (counted)
Running total: 57 of ? biz days used
Created: Dec 5, 2025
Invoiced: Mar 2, 2026
Show SLA Clock Detail (6 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Dec 5 → Feb 23 |
Created |
▶ Running
|
52 |
52 |
| Feb 23 → Feb 24 |
Assigned |
▶ Running
|
1 |
53 |
| Feb 24 → Feb 27 |
Completed |
▶ Running
|
3 |
56 |
| Feb 27 → Feb 27 |
Closed |
▶ Running
|
0 |
56 |
| Feb 27 → Mar 1 |
WO Correction Needed |
▶ Running
|
0 |
56 |
| Mar 1 → Mar 2 |
Incomplete |
▶ Running
|
1 |
57 |
Incomplete
0.1d (excluded)
✓ SLA Met
Dispatch
53.0 days
Over SLA
Coordinators
1.7 days
Over SLA
Field Work
4.0 days
Over SLA
Incomplete (excluded from total)
0.1 days
Billing
2.1 days
Over SLA
Created: Dec 5, 2025
Due: Apr 30, 2026
Completed: Mar 2, 2026 (59 days early)
⏱️
53.0d in Entered
Longest Stage
🔄
9 transitions
Status Changes
⚠️
60.3d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
Powered by OpenAI
Generating AI analysis...
🚨
Primary Delay
53.0 days stuck in "Entered"
⏱️
Total Delay
60.3 business days over SLA thresholds
SLA vs Actual Time by Status
Completed
4.0d
/ 1.0d SLA
WO Correction Needed
0.1d
Ready to Bill
2.0d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
GCX 5G Nosecone Upgrade
🔍
Technician Findings
GCX 5G Nosecone Upgrade
⚠️
Problem Description
GCX Advent 5G Nosecone Upgrade
📄
Description
Jaco EVO Series Medical Carts
📞
Call Description
GCX Advent 5G Nosecone Upgrade
PDF
GCX_EVO_Series_Medical_Carts_Checklist_Output__2/27/2026 8:56 AM.pdf
Feb 27, 2026
Timeline
📋
Work Order:
WO-01319385
Type:
Upgrade
Priority:
PC
👷
👷
From:
Entered
To:
Assigned
Duration in Previous:
80d 12h
✔️
From:
Assigned
To:
Completed
Duration in Previous:
20h 20m
⏱️
Type:
Labor
Status:
Open
Qty:
0.75
🏁
From:
Completed
To:
Closed
Duration in Previous:
2d 23h
✏️
From:
Closed
To:
WO Correction Needed
Duration in Previous:
9h 9m
⚠️
From:
WO Correction Needed
To:
Incomplete
Duration in Previous:
1d 5h
🏁
From:
Incomplete
To:
Closed
Duration in Previous:
20h 26m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
3d 4h
📨
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
2m
🧾
Invoice Number:
SM-255917
Bottlenecks
Entered
Duration: 53.0 business days (threshold: 4.0 business hours)
Exceeded by 52.5 business days
Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Completed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
ℹ️ Work Order Details
Technician
Derick Velazquez
Work Details (1)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03118333 |
Labor |
Open |
0.75 |
$56.48 |
Feb 24, 5:52 PM |