Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319390 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → Mar 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (29 biz days early)
Active: 71 biz days
🕐 Clock stopped: Invoiced (Mar 20, 2026)
50d
▶ Clock Running
Status: Created
Dec 5 → Feb 19, 2026
50 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 19 → Feb 21, 2026
1 business day (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Completed
Feb 21 → Feb 23, 2026
1 business day (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Closed
Feb 23 → Feb 25, 2026
2 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 25 → Feb 26, 2026
1 business day (counted)
Running total: 55 of ? biz days used
15d
▶ Clock Running
Status: Closed
Feb 26 → Mar 19, 2026
15 business days (counted)
Running total: 70 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Mar 19 → Mar 20, 2026
1 business day (counted)
Running total: 71 of ? biz days used
▶ Clock Running
Status: Incomplete
Mar 20 → Mar 20, 2026
0 business days (counted)
Running total: 71 of ? biz days used
Created: Dec 5, 2025 Invoiced: Mar 20, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 19 Created ▶ Running 50 50
Feb 19 → Feb 21 Assigned ▶ Running 1 51
Feb 21 → Feb 23 Completed ▶ Running 1 52
Feb 23 → Feb 25 Closed ▶ Running 2 54
Feb 25 → Feb 26 WO Correction Needed ▶ Running 1 55
Feb 26 → Mar 19 Closed ▶ Running 15 70
Mar 19 → Mar 20 WO Correction Needed ▶ Running 1 71
Mar 20 → Mar 20 Incomplete ▶ Running 0 71
Dispatch 51.0d
Coordinators 1.5d
Field Work 0.6d
Incomplete 0.0d (excluded)
Billing 4.8d
✓ SLA Met
Dispatch
51.0 days
Over SLA
Coordinators
1.5 days
Over SLA
Field Work
0.6 days
Incomplete (excluded from total)
0.0 days
Billing
4.8 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Mar 20, 2026 (41 days early)
📅
72.0 days Total Age
⏱️
51.0d in Entered Longest Stage
🔄
11 transitions Status Changes
⚠️
81.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 51.0 days stuck in "Entered"
⏱️
Total Delay 81.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
51.0d / 0.5d SLA
Assigned
1.5d / 0.5d SLA
Completed
0.6d / 1.0d SLA
Closed
31.9d / 1.0d SLA
WO Correction Needed
2.6d
Incomplete
0.0d
Ready to Bill
2.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/30/26 Dvelazquez corrected nosecone and attached both photos


🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319390
Type: Upgrade
Priority: PC
🚨 51.0 business days
👷
▶
2 Technician Assigned Feb 19, 2:55 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 76d 13h
⏳ 2.0 business days
⏱️
Labor Added Feb 21, 4:07 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Derick Velazquez Feb 21, 4:29 PM
From: Assigned
To: Completed
Duration in Previous: 2d 1h
⏳ 0.0 business days
🏁
Status: Closed by Derick Velazquez Feb 22, 11:33 PM
From: Completed
To: Closed
Duration in Previous: 1d 7h
⏳ 3.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 25, 4:30 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 2d 16h
🏁
Status: Closed by Derick Velazquez Feb 26, 4:13 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 23h 42m
🚨 16.0 business days
✏️
Status: WO Correction Needed by Leo Hudson Mar 19, 5:59 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 21d 0h
⚠️
▶
2 Status: Incomplete Mar 20, 3:14 PM
Status: Incomplete → Status: Closed
🏁
Status: Closed by Derick Velazquez
From: Incomplete
To: Closed
Duration in Previous: 2m
🚨 14.0 business days
📄
Status: Ready to Bill by Diane Patton Apr 8, 6:10 PM
From: Closed
To: Ready to Bill
Duration in Previous: 19d 2h
⏳ 2.7 business days
📨
▶
3 Status: Invoice Pending Apr 10, 11:05 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-259033
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Entered
Duration: 51.0 business days (threshold: 4.0 business hours)
Exceeded by 50.5 business days
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 15.3 business days (threshold: 1.0 business days)
Exceeded by 14.3 business days
Closed
Duration: 13.6 business days (threshold: 1.0 business days)
Exceeded by 12.6 business days
Ready to Bill
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-259033

Work Details (1)

Name Type Status Qty Amount Date
WL-03115296 Labor Open 0.75 $56.48 Feb 21, 4:07 PM

Details