Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319391 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → Mar 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (40 biz days early)
Active: 60 biz days
🕐 Clock stopped: Completed (Mar 5, 2026)
60d
▶ Clock Running
Status: Created
Dec 5 → Mar 5, 2026
60 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 60 of ? biz days used
Created: Dec 5, 2025 Completed: Mar 5, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Mar 5 Created ▶ Running 60 60
Mar 5 → Mar 5 Assigned ▶ Running 0 60
Mar 5 → Mar 5 Tech On Site ▶ Running 0 60
Dispatch 61.0d
Coordinators 0.6d
Field Work 1.5d
Billing 4.0d
✓ SLA Met
Dispatch
61.0 days
Over SLA
Coordinators
0.6 days
Over SLA
Field Work
1.5 days
Over SLA
Billing
4.0 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Mar 6, 2026 (55 days early)
📅
62.0 days Total Age
⏱️
61.0d in Entered Longest Stage
🔄
7 transitions Status Changes
⚠️
65.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 61.0 days stuck in "Entered"
⏱️
Total Delay 65.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
61.0d / 0.5d SLA
Assigned
0.6d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
1.5d / 1.0d SLA
Closed
2.1d / 1.0d SLA
Ready to Bill
4.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
REPLACED CONE
🔍 Technician Findings
NOSE CONE NEEDS REPLACED
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319391
Type: Upgrade
Priority: PC
🚨 61.0 business days
👷
▶
2 Technician Assigned Mar 5, 10:04 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 90d 9h
🔧
Status: Tech On Site by Ryan Lewis Mar 5, 3:11 PM
From: Assigned
To: Tech On Site
Duration in Previous: 5h 6m
⏱️
▶
2 2x Labor Added Mar 5, 3:17 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Ryan Lewis
From: Tech On Site
To: Completed
Duration in Previous: 8m
⏳ 2.0 business days
🏁
Status: Closed by Ryan Lewis Mar 6, 5:56 PM
From: Completed
To: Closed
Duration in Previous: 1d 2h
⏳ 2.8 business days
📄
Status: Ready to Bill by Yecenia Campos Mar 10, 11:48 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 16h
⏳ 4.0 business days
📨
Status: Invoice Pending by Diane Patton Mar 13, 5:58 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3d 6h
💰
Status: Invoiced by Diane Patton Mar 13, 6:06 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 8m
🚨 19.7 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-256547

Bottlenecks

Entered
Duration: 61.0 business days (threshold: 4.0 business hours)
Exceeded by 60.5 business days
Assigned
Duration: 5.1 business hours (threshold: 4.0 business hours)
Exceeded by 1.1 business hours
Completed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Ryan Lewis
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-256547

Work Details (2)

Name Type Status Qty Amount Date
WL-03131891 Labor Open 1.5 $0.00 Mar 5, 3:17 PM
WL-03131892 Labor Open 0.75 $56.48 Mar 5, 3:17 PM

Details