Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319396 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → Jul 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✗ SLA Missed (9 biz days late)
Active: 150 biz days
🕐 Clock stopped: Invoiced (Jul 14, 2026)
52d
▶ Clock Running
Status: Created
Dec 5 → Feb 23, 2026
52 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 23 → Feb 24, 2026
1 business day (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Completed
Feb 24 → Feb 27, 2026
3 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Closed
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 27 → Mar 1, 2026
0 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Incomplete
Mar 1 → Mar 2, 2026
1 business day (counted)
Running total: 57 of ? biz days used
31d
▶ Clock Running
Status: Closed
Mar 2 → Apr 14, 2026
31 business days (counted)
Running total: 88 of ? biz days used
▶ Clock Running
Status: Billing Review
Apr 14 → Apr 18, 2026
3 business days (counted)
Running total: 91 of ? biz days used
59d
▶ Clock Running
Status: Incomplete
Apr 18 → Jul 14, 2026
59 business days (counted)
Running total: 150 of ? biz days used
Created: Dec 5, 2025 Invoiced: Jul 14, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 23 Created ▶ Running 52 52
Feb 23 → Feb 24 Assigned ▶ Running 1 53
Feb 24 → Feb 27 Completed ▶ Running 3 56
Feb 27 → Feb 27 Closed ▶ Running 0 56
Feb 27 → Mar 1 WO Correction Needed ▶ Running 0 56
Mar 1 → Mar 2 Incomplete ▶ Running 1 57
Mar 2 → Apr 14 Closed ▶ Running 31 88
Apr 14 → Apr 18 Billing Review ▶ Running 3 91
Apr 18 → Jul 14 Incomplete ▶ Running 59 150
Dispatch 53.0d
Coordinators 1.7d
Field Work 4.0d
Incomplete 59.1d (excluded)
Billing 11.8d
✗ SLA Missed
Dispatch
53.0 days
Over SLA
Coordinators
1.7 days
Over SLA
Field Work
4.0 days
Over SLA
Incomplete (excluded from total)
59.1 days
Billing
11.8 days
Over SLA
Created: Dec 5, 2025 Due: Jun 30, 2026 Completed: Jul 14, 2026 (13 days late)
📅
151.0 days Total Age
⏱️
59.0d in Incomplete Longest Stage
🔄
11 transitions Status Changes
⚠️
97.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 59.0 days stuck in "Incomplete"
⏱️
Total Delay 97.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
53.0d / 0.5d SLA
Assigned
1.7d / 0.5d SLA
Completed
4.0d / 1.0d SLA
Closed
34.8d / 1.0d SLA
WO Correction Needed
0.1d
Incomplete
59.1d
Billing Review
3.8d / 2.0d SLA
Ready to Bill
8.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/14/26 Requesting manager approval to close without cart sn photo. Went onsite to locate cart and was unable to find it. POC continued searching for over 2 weeks and still can't locate. It's possible cart is out of service or moved to an outside location.

🔧 Work Performed
GCX 5G Nosecone Upgrade
🔍 Technician Findings
GCX 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319396
Type: Upgrade
Priority: PC
🚨 53.0 business days
👷
▶
2 Technician Assigned Feb 23, 1:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 80d 11h
✔️
Status: Completed by Derick Velazquez Feb 24, 9:47 AM
From: Assigned
To: Completed
Duration in Previous: 20h 46m
⏱️
Labor Added Feb 24, 5:52 PM
Type: Labor
Status: Open
Qty: 0.75
⏳ 3.8 business days
🏁
Status: Closed by Derick Velazquez Feb 27, 8:59 AM
From: Completed
To: Closed
Duration in Previous: 2d 23h
✏️
Status: WO Correction Needed by Yecenia Campos Feb 27, 6:13 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 9h 14m
⏳ 0.7 business days
⚠️
Status: Incomplete by Derick Velazquez Feb 28, 11:12 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 1d 4h
🏁
Status: Closed by Derick Velazquez Mar 1, 7:52 PM
From: Incomplete
To: Closed
Duration in Previous: 20h 39m
🚨 32.0 business days
💵
Status: Billing Review by Diane Patton Apr 14, 1:58 PM
From: Closed
To: Billing Review
Duration in Previous: 43d 17h
⏳ 4.0 business days
⚠️
Status: Incomplete by Yecenia Campos Apr 17, 9:23 PM
From: Billing Review
To: Incomplete
Duration in Previous: 3d 7h
🚨 59.3 business days
🏁
Status: Closed by Derick Velazquez Jul 14, 1:12 PM
From: Incomplete
To: Closed
Duration in Previous: 87d 15h
📄
Status: Ready to Bill by Timothy Amburgey Jul 15, 9:40 AM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 27m
⚠️ 8.0 business days
📨
▶
2 Status: Invoice Pending Jul 24, 12:52 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-268354

Bottlenecks

Entered
Duration: 53.0 business days (threshold: 4.0 business hours)
Exceeded by 52.5 business days
Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Completed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 32.0 business days (threshold: 1.0 business days)
Exceeded by 31.0 business days
Billing Review
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.8 business hours
Ready to Bill
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-268354

Work Details (1)

Name Type Status Qty Amount Date
WL-03118330 Labor Open 0.75 $56.48 Feb 24, 5:52 PM

Details