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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319402 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → May 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (24 biz days early)
Active: 117 biz days
🕐 Clock stopped: Invoiced (May 26, 2026)
53d
▶ Clock Running
Status: Created
Dec 5 → Feb 24, 2026
53 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 24 → Mar 1, 2026
3 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Completed
Mar 1 → Mar 1, 2026
0 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Closed
Mar 1 → Mar 6, 2026
5 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Mar 6 → Mar 7, 2026
0 business days (counted)
Running total: 61 of ? biz days used
28d
▶ Clock Running
Status: Closed
Mar 7 → Apr 15, 2026
28 business days (counted)
Running total: 89 of ? biz days used
▶ Clock Running
Status: Billing Review
Apr 15 → Apr 28, 2026
9 business days (counted)
Running total: 98 of ? biz days used
19d
▶ Clock Running
Status: Incomplete
Apr 28 → May 26, 2026
19 business days (counted)
Running total: 117 of ? biz days used
Created: Dec 5, 2025 Invoiced: May 26, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 24 Created ▶ Running 53 53
Feb 24 → Mar 1 Assigned ▶ Running 3 56
Mar 1 → Mar 1 Completed ▶ Running 0 56
Mar 1 → Mar 6 Closed ▶ Running 5 61
Mar 6 → Mar 7 WO Correction Needed ▶ Running 0 61
Mar 7 → Apr 15 Closed ▶ Running 28 89
Apr 15 → Apr 28 Billing Review ▶ Running 9 98
Apr 28 → May 26 Incomplete ▶ Running 19 117
Dispatch 54.0d
Coordinators 3.6d
Incomplete 19.2d (excluded)
Billing 14.5d
✓ SLA Met
Dispatch
54.0 days
Over SLA
Coordinators
3.6 days
Over SLA
Incomplete (excluded from total)
19.2 days
Billing
14.5 days
Over SLA
Created: Dec 5, 2025 Due: Jun 30, 2026 Completed: May 26, 2026 (35 days early)
📅
118.0 days Total Age
⏱️
54.0d in Entered Longest Stage
🔄
11 transitions Status Changes
⚠️
98.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 54.0 days stuck in "Entered"
⏱️
Total Delay 98.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
54.0d / 0.5d SLA
Assigned
3.6d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
33.5d / 1.0d SLA
WO Correction Needed
0.3d
Billing Review
9.9d / 2.0d SLA
Incomplete
19.2d
Ready to Bill
4.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/28/26 DPatton - Incomplete; missing both SN pictures

4/15 DP - missing both SN pics

3/6/26 Unable to locate missing photo

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319402
Type: Upgrade
Priority: PC
🚨 54.0 business days
👷
▶
2 Technician Assigned Feb 24, 2:19 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rebecca Arnold
From: Entered
To: Assigned
Duration in Previous: 81d 13h
⏳ 4.0 business days
⏱️
▶
2 Labor Added Mar 1, 12:13 AM
Labor Added → Status: Completed
✔️
Status: Completed by Derick Velazquez
From: Assigned
To: Completed
Duration in Previous: 4d 9h
🏁
Status: Closed by Derick Velazquez Mar 1, 2:22 AM
From: Completed
To: Closed
Duration in Previous: 2h 5m
⚠️ 5.0 business days
✏️
Status: WO Correction Needed by Diane Patton Mar 6, 4:56 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 5d 14h
🏁
Status: Closed by Derick Velazquez Mar 7, 2:04 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 21h 8m
🚨 28.0 business days
💵
Status: Billing Review by Diane Patton Apr 15, 12:43 PM
From: Closed
To: Billing Review
Duration in Previous: 38d 21h
🚨 10.0 business days
⚠️
Status: Incomplete by Diane Patton Apr 28, 6:16 PM
From: Billing Review
To: Incomplete
Duration in Previous: 13d 5h
🚨 19.7 business days
🏁
Status: Closed by Derick Velazquez May 26, 12:50 PM
From: Incomplete
To: Closed
Duration in Previous: 27d 18h
📄
Status: Ready to Bill by Diane Patton May 26, 5:12 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4h 21m
⏳ 4.8 business days
📨
▶
3 Status: Invoice Pending Jun 1, 6:14 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-263527
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Entered
Duration: 54.0 business days (threshold: 4.0 business hours)
Exceeded by 53.5 business days
Assigned
Duration: 3.6 business days (threshold: 4.0 business hours)
Exceeded by 3.1 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 28.0 business days (threshold: 1.0 business days)
Exceeded by 27.0 business days
Billing Review
Duration: 9.9 business days (threshold: 2.0 business days)
Exceeded by 7.9 business days
Ready to Bill
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-263527

Work Details (1)

Name Type Status Qty Amount Date
WL-03124813 Labor Open 0.75 $56.48 Mar 1, 12:13 AM

Details