Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319407 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → Mar 6, 2026

✅ Completed

PC

SLA Clock

Per client agreement · Target: Apr 30, 2026

✓ SLA Met (40 biz days early)

Active: 60 biz days

🕐 Clock stopped: Completed (Mar 5, 2026)

60d

▶ Clock Running

Status: Created

Dec 5 → Mar 5, 2026

60 business days (counted)

Running total: 60 of ? biz days used

▶ Clock Running

Status: Assigned

Mar 5 → Mar 5, 2026

0 business days (counted)

Running total: 60 of ? biz days used

▶ Clock Running

Status: Entered

Mar 5 → Mar 5, 2026

0 business days (counted)

Running total: 60 of ? biz days used

▶ Clock Running

Status: Assigned

Mar 5 → Mar 5, 2026

0 business days (counted)

Running total: 60 of ? biz days used

▶ Clock Running

Status: Tech On Site

Mar 5 → Mar 5, 2026

0 business days (counted)

Running total: 60 of ? biz days used

Created: Dec 5, 2025 Completed: Mar 5, 2026

Show SLA Clock Detail (5 periods)

Period	Status	Clock	Biz Days	Running Total
Dec 5 → Mar 5	Created	▶ Running	60	60
Mar 5 → Mar 5	Assigned	▶ Running	0	60
Mar 5 → Mar 5	Entered	▶ Running	0	60
Mar 5 → Mar 5	Assigned	▶ Running	0	60
Mar 5 → Mar 5	Tech On Site	▶ Running	0	60

Dispatch 61.0d

Coordinators 0.6d

Field Work 1.4d

Billing 4.2d

✓ SLA Met

Dispatch
61.0 days
Over SLA

Coordinators
0.6 days
Over SLA

Field Work
1.4 days
Over SLA

Billing
4.2 days
Over SLA

Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Mar 6, 2026 (55 days early)

📅

62.0 days Total Age

⏱️

61.0d in Entered Longest Stage

🔄

8 transitions Status Changes

⚠️

64.3d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 252 days old

🚨

Primary Delay 61.0 days stuck in "Entered"

⏱️

Total Delay 64.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

61.0d / 0.5d SLA

Assigned

0.6d / 0.5d SLA

Tech On Site

0.0d / 1.0d SLA

Completed

1.4d / 1.0d SLA

Closed

1.1d / 1.0d SLA

Ready to Bill

4.2d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        REPLACED CONE                    

🔍 Technician Findings

                        NOSE CONE NEEDS REPLACED                    

⚠️ Problem Description

                        GCX Advent 5G Nosecone Upgrade                    

📄 Description

                        Jaco EVO Series Medical Carts                    

📞 Call Description

                        GCX Advent 5G Nosecone Upgrade                    

Timeline

📋

Work Order Created Dec 5, 1:01 AM

Work Order: WO-01319407

Type: Upgrade

Priority: PC

🚨 61.0 business days

👷

▶

2 Technician Assigned Mar 5, 10:44 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Ashley Luman

From: Entered

To: Assigned

Duration in Previous: 90d 9h

🆕

▶

2 Status: Entered Mar 5, 3:35 PM

Status: Entered → Technician Assigned

👷

Technician Assigned by Ashley Luman

Technician: Ryan Lewis

🔧

▶

2 Status: Tech On Site Mar 5, 3:48 PM

Status: Tech On Site → Status: Completed

✔️

Status: Completed by Ryan Lewis

From: Tech On Site

To: Completed

Duration in Previous: 4m

⏳ 2.0 business days

⏱️

▶

2 Labor Added Mar 6, 6:01 PM

Labor Added → Status: Closed

🏁

Status: Closed by Ryan Lewis

From: Completed

To: Closed

Duration in Previous: 1d 2h

⏳ 1.7 business days

📄

Status: Ready to Bill by Diane Patton Mar 9, 6:16 PM

From: Closed

To: Ready to Bill

Duration in Previous: 2d 23h

⏳ 4.7 business days

📨

Status: Invoice Pending by Diane Patton Mar 13, 5:58 PM

From: Ready to Bill

To: Invoice Pending

Duration in Previous: 3d 23h

💰

Status: Invoiced by Diane Patton Mar 13, 6:06 PM

From: Invoice Pending

To: Invoiced

Duration in Previous: 8m

🚨 19.7 business days

🧾

Invoice Created Apr 9, 12:42 PM

Invoice Number: SM-256547

Bottlenecks

Entered

Duration: 61.0 business days (threshold: 4.0 business hours)

Exceeded by 60.5 business days

Assigned

Duration: 4.8 business hours (threshold: 4.0 business hours)

Exceeded by 0.8 business hours

Completed

Duration: 1.4 business days (threshold: 1.0 business days)

Exceeded by 3.1 business hours

Closed

Duration: 1.1 business days (threshold: 1.0 business days)

Exceeded by 1.0 business hours

Ready to Bill

Duration: 4.2 business days (threshold: 1.0 business days)

Exceeded by 3.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PC

Type

Upgrade

Branch

N/A

Technician

Ryan Lewis

Scheduled

N/A

Created

Dec 5, 1:01 AM

Invoice #

SM-256547

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03134367	Labor	Open	0.75	$56.48	Mar 6, 6:01 PM