Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319411 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → Mar 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (64 biz days early)
Active: 77 biz days
🕐 Clock stopped: Invoiced (Mar 30, 2026)
53d
▶ Clock Running
Status: Created
Dec 5 → Feb 24, 2026
53 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 24 → Mar 1, 2026
3 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Completed
Mar 1 → Mar 1, 2026
0 business days (counted)
Running total: 56 of ? biz days used
14d
▶ Clock Running
Status: Closed
Mar 1 → Mar 19, 2026
14 business days (counted)
Running total: 70 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Mar 19 → Mar 20, 2026
1 business day (counted)
Running total: 71 of ? biz days used
▶ Clock Running
Status: Incomplete
Mar 20 → Mar 20, 2026
0 business days (counted)
Running total: 71 of ? biz days used
6d
▶ Clock Running
Status: Closed
Mar 20 → Mar 30, 2026
6 business days (counted)
Running total: 77 of ? biz days used
▶ Clock Running
Status: Incomplete
Mar 30 → Mar 30, 2026
0 business days (counted)
Running total: 77 of ? biz days used
Created: Dec 5, 2025 Invoiced: Mar 30, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 24 Created ▶ Running 53 53
Feb 24 → Mar 1 Assigned ▶ Running 3 56
Mar 1 → Mar 1 Completed ▶ Running 0 56
Mar 1 → Mar 19 Closed ▶ Running 14 70
Mar 19 → Mar 20 WO Correction Needed ▶ Running 1 71
Mar 20 → Mar 20 Incomplete ▶ Running 0 71
Mar 20 → Mar 30 Closed ▶ Running 6 77
Mar 30 → Mar 30 Incomplete ▶ Running 0 77
Dispatch 54.0d
Coordinators 4.0d
Incomplete 0.2d (excluded)
Billing 2.2d
✓ SLA Met
Dispatch
54.0 days
Over SLA
Coordinators
4.0 days
Over SLA
Incomplete (excluded from total)
0.2 days
Billing
2.2 days
Created: Dec 5, 2025 Due: Jun 30, 2026 Completed: Mar 30, 2026 (92 days early)
📅
78.0 days Total Age
⏱️
54.0d in Entered Longest Stage
🔄
11 transitions Status Changes
⚠️
83.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 54.0 days stuck in "Entered"
⏱️
Total Delay 83.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
54.0d / 0.5d SLA
Assigned
4.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
29.4d / 1.0d SLA
WO Correction Needed
1.2d
Incomplete
0.2d
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/30/26 Dvelazquez Updatred nosecone and attached both photos

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319411
Type: Upgrade
Priority: PC
🚨 54.0 business days
👷
▶
2 Technician Assigned Feb 24, 9:55 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Angela Roosa
From: Entered
To: Assigned
Duration in Previous: 81d 8h
⏳ 4.0 business days
⏱️
▶
2 Labor Added Mar 1, 12:13 AM
Labor Added → Status: Completed
✔️
Status: Completed by Derick Velazquez
From: Assigned
To: Completed
Duration in Previous: 4d 14h
🏁
Status: Closed by Derick Velazquez Mar 1, 2:22 AM
From: Completed
To: Closed
Duration in Previous: 2h 5m
🚨 14.0 business days
✏️
Status: WO Correction Needed by Leo Hudson Mar 19, 6:18 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 18d 14h
⚠️
Status: Incomplete by Derick Velazquez Mar 20, 3:14 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 20h 56m
🏁
Status: Closed by Derick Velazquez Mar 20, 4:24 PM
From: Incomplete
To: Closed
Duration in Previous: 1h 10m
⚠️ 6.9 business days
⚠️
Status: Incomplete by Douglas Pearce Mar 30, 3:35 PM
From: Closed
To: Incomplete
Duration in Previous: 9d 23h
🏁
Status: Closed by Derick Velazquez Mar 30, 3:48 PM
From: Incomplete
To: Closed
Duration in Previous: 12m
⚠️ 9.0 business days
📄
Status: Ready to Bill by Yecenia Campos Apr 9, 11:40 PM
From: Closed
To: Ready to Bill
Duration in Previous: 10d 7h
📨
▶
3 Status: Invoice Pending Apr 10, 11:05 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-259033
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Entered
Duration: 54.0 business days (threshold: 4.0 business hours)
Exceeded by 53.5 business days
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Closed
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days
Closed
Duration: 6.4 business days (threshold: 1.0 business days)
Exceeded by 5.4 business days
Closed
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-259033

Work Details (1)

Name Type Status Qty Amount Date
WL-03124812 Labor Open 0.75 $56.48 Mar 1, 12:13 AM

Details