Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319413 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → Feb 28, 2026

✅ Completed

PC

SLA Clock

Per client agreement · Target: Apr 30, 2026

✓ SLA Met (44 biz days early)

Active: 56 biz days

🕐 Clock stopped: Completed (Feb 27, 2026)

54d

▶ Clock Running

Status: Created

Dec 5 → Feb 25, 2026

54 business days (counted)

Running total: 54 of ? biz days used

▶ Clock Running

Status: Assigned

Feb 25 → Feb 26, 2026

1 business day (counted)

Running total: 55 of ? biz days used

▶ Clock Running

Status: Entered

Feb 26 → Feb 26, 2026

0 business days (counted)

Running total: 55 of ? biz days used

▶ Clock Running

Status: Assigned

Feb 26 → Feb 27, 2026

1 business day (counted)

Running total: 56 of ? biz days used

Created: Dec 5, 2025 Completed: Feb 27, 2026

Show SLA Clock Detail (4 periods)

Period	Status	Clock	Biz Days	Running Total
Dec 5 → Feb 25	Created	▶ Running	54	54
Feb 25 → Feb 26	Assigned	▶ Running	1	55
Feb 26 → Feb 26	Entered	▶ Running	0	55
Feb 26 → Feb 27	Assigned	▶ Running	1	56

Dispatch 55.0d

Coordinators 3.6d

Field Work 1.0d

Billing 1.0d

✓ SLA Met

Dispatch
55.0 days
Over SLA

Coordinators
3.6 days
Over SLA

Field Work
1.0 days

Billing
1.0 days

Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Mar 1, 2026 (60 days early)

📅

57.0 days Total Age

⏱️

55.0d in Entered Longest Stage

🔄

7 transitions Status Changes

⚠️

60.3d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 252 days old

🚨

Primary Delay 55.0 days stuck in "Entered"

⏱️

Total Delay 60.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

55.0d / 0.5d SLA

Assigned

3.6d / 0.5d SLA

Completed

1.0d / 1.0d SLA

Closed

4.2d / 1.0d SLA

Ready to Bill

1.0d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        Installed/upgraded nosecone.                    

🔍 Technician Findings

                        Nosecone upgrade needed.                    

⚠️ Problem Description

                        GCX Advent 5G Nosecone Upgrade                    

📄 Description

                        Jaco EVO Series Medical Carts                    

📞 Call Description

                        GCX Advent 5G Nosecone Upgrade                    

Timeline

📋

Work Order Created Dec 5, 1:01 AM

Work Order: WO-01319413

Type: Upgrade

Priority: PC

🚨 55.0 business days

👷

▶

2 Technician Assigned Feb 25, 11:58 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Ashley Luman

From: Entered

To: Assigned

Duration in Previous: 82d 10h

🆕

▶

2 Status: Entered Feb 26, 8:59 AM

Status: Entered → Technician Assigned

👷

Technician Assigned by Ashley Luman

Technician: Konstantin Barskiy

⏱️

▶

2 Labor Added Feb 27, 12:40 AM

Labor Added → Status: Completed

✔️

Status: Completed by Konstantin Barsky

From: Assigned

To: Completed

Duration in Previous: 15h 41m

⏳ 1.0 business days

🏁

Status: Closed by Konstantin Barsky Feb 28, 7:24 PM

From: Completed

To: Closed

Duration in Previous: 1d 18h

⏳ 4.0 business days

📄

Status: Ready to Bill by Yecenia Campos Mar 5, 8:51 PM

From: Closed

To: Ready to Bill

Duration in Previous: 5d 1h

📨

▶

2 Status: Invoice Pending Mar 6, 7:48 PM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Yecenia Campos

From: Invoice Pending

To: Invoiced

Duration in Previous: 2m

🚨 24.5 business days

🧾

Invoice Created Apr 9, 12:42 PM

Invoice Number: SM-255917

Bottlenecks

Entered

Duration: 55.0 business days (threshold: 4.0 business hours)

Exceeded by 54.5 business days

Assigned

Duration: 1.9 business days (threshold: 4.0 business hours)

Exceeded by 1.4 business days

Assigned

Duration: 1.7 business days (threshold: 4.0 business hours)

Exceeded by 1.2 business days

Closed

Duration: 4.2 business days (threshold: 1.0 business days)

Exceeded by 3.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PC

Type

Upgrade

Branch

N/A

Technician

Konstantin Barskiy

Scheduled

N/A

Created

Dec 5, 1:01 AM

Invoice #

SM-255917

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03122543	Labor	Open	0.75	$56.48	Feb 27, 12:40 AM