Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319416 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → Mar 1, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (44 biz days early)
Active: 56 biz days
🕐 Clock stopped: Completed (Mar 1, 2026)
54d
▶ Clock Running
Status: Created
Dec 5 → Feb 25, 2026
54 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 25 → Mar 1, 2026
2 business days (counted)
Running total: 56 of ? biz days used
Created: Dec 5, 2025 Completed: Mar 1, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 25 Created ▶ Running 54 54
Feb 25 → Mar 1 Assigned ▶ Running 2 56
Dispatch 55.0d
Coordinators 3.0d
Billing 3.6d
✓ SLA Met
Dispatch
55.0 days
Over SLA
Coordinators
3.0 days
Over SLA
Billing
3.6 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Mar 1, 2026 (60 days early)
📅
57.0 days Total Age
⏱️
55.0d in Entered Longest Stage
🔄
10 transitions Status Changes
⚠️
78.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 55.0 days stuck in "Entered"
⏱️
Total Delay 78.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
55.0d / 0.5d SLA
Assigned
3.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
24.5d / 1.0d SLA
WO Correction Needed
2.2d
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/30/26 Dvelazquez corrected and added missing photos


🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319416
Type: Upgrade
Priority: PC
🚨 55.0 business days
👷
▶
2 Technician Assigned Feb 25, 11:22 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 82d 10h
⏳ 3.0 business days
⏱️
▶
2 Labor Added Mar 1, 12:13 AM
Labor Added → Status: Completed
✔️
Status: Completed by Derick Velazquez
From: Assigned
To: Completed
Duration in Previous: 3d 12h
🏁
Status: Closed by Derick Velazquez Mar 1, 2:23 AM
From: Completed
To: Closed
Duration in Previous: 2h 5m
⚠️ 7.0 business days
✏️
Status: WO Correction Needed by Yecenia Campos Mar 10, 11:55 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 9d 20h
🏁
Status: Closed by Derick Velazquez Mar 11, 12:12 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 12h 17m
⚠️ 7.0 business days
✏️
Status: WO Correction Needed by Leo Hudson Mar 19, 1:47 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 8d 1h
🏁
Status: Closed by Derick Velazquez Mar 19, 11:38 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 9h 51m
🚨 10.0 business days
📄
Status: Ready to Bill by Diane Patton Apr 2, 5:12 PM
From: Closed
To: Ready to Bill
Duration in Previous: 13d 17h
📨
▶
2 Status: Invoice Pending Apr 3, 4:33 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 4.9 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-258428

Bottlenecks

Entered
Duration: 55.0 business days (threshold: 4.0 business hours)
Exceeded by 54.5 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Closed
Duration: 7.5 business days (threshold: 1.0 business days)
Exceeded by 6.5 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-258428

Work Details (1)

Name Type Status Qty Amount Date
WL-03124811 Labor Open 0.75 $56.48 Mar 1, 12:13 AM

Details