Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319418 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → Apr 17, 2026

✅ Completed
PC Per client agreement
Target: Jun 30, 2026
🕐 Clock stopped: Invoiced (Apr 17)
✓ SLA Met (74d early)
Dispatch 56.0d
Coordinators 0.7d
Field Work 0.2d
Incomplete 1.6d (excluded)
Billing 10.0d
✓ SLA Met
Dispatch
56.0 days
Over SLA
Coordinators
0.7 days
Over SLA
Field Work
0.2 days
Incomplete (excluded from total)
1.6 days
Billing
10.0 days
Over SLA
Created: Dec 5, 2025 Due: Jun 30, 2026 Completed: Apr 17, 2026 (74 days early)
📅
96.0 days Total Age
⏱️
56.0d in Entered Longest Stage
🔄
11 transitions Status Changes
⚠️
95.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 56.0 days stuck in "Entered"
⏱️
Total Delay 95.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
56.0d / 0.5d SLA
Assigned
0.7d / 0.5d SLA
Completed
0.2d / 1.0d SLA
Closed
37.2d / 1.0d SLA
WO Correction Needed
1.3d
Billing Review
4.0d / 2.0d SLA
Incomplete
1.6d
Ready to Bill
4.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/17/26 Dvelazquez Attached Cart Photo, WO coreected.

4/16/26 Ycampos - Placing WO in Incomplete per Fady.

4.9.26 Ycampos - Still missing Cart photo. (WO is no longer a duplicate; wo mentioned below was corrected)

2/25/26 DPatton -Duplicate nosecone SN (JC12603-5405-007088) same as WO 1319390. Please update as needed and attach SN photos if you have them. Thank you!

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319418
Type: Upgrade
Priority: PC
🚨 56.0 business days
👷
▶
2 Technician Assigned Feb 20, 2:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Angela Roosa
From: Entered
To: Assigned
Duration in Previous: 77d 13h
⏳ 1.0 business days
⏱️
Labor Added Feb 22, 7:12 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Derick Velazquez Feb 22, 7:34 PM
From: Assigned
To: Completed
Duration in Previous: 2d 5h
🏁
Status: Closed by Derick Velazquez Feb 22, 9:16 PM
From: Completed
To: Closed
Duration in Previous: 1h 41m
⏳ 3.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 25, 4:53 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 2d 19h
🏁
Status: Closed by Derick Velazquez Feb 26, 4:08 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 23h 14m
🚨 33.0 business days
💵
Status: Billing Review by Diane Patton Apr 13, 12:02 PM
From: Closed
To: Billing Review
Duration in Previous: 45d 18h
⏳ 4.0 business days
⚠️
Status: Incomplete by Yecenia Campos Apr 16, 2:56 PM
From: Billing Review
To: Incomplete
Duration in Previous: 3d 2h
🏁
Status: Closed by Derick Velazquez Apr 17, 1:30 PM
From: Incomplete
To: Closed
Duration in Previous: 22h 33m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Apr 20, 2:23 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 0h
⚠️ 5.0 business days
📨
Status: Invoice Pending by Diane Patton Apr 25, 3:39 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 5d 1h
💰
▶
2 Status: Invoiced Apr 25, 3:45 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-260178

Bottlenecks

Entered
Duration: 56.0 business days (threshold: 4.0 business hours)
Exceeded by 55.5 business days
Assigned
Duration: 5.5 business hours (threshold: 4.0 business hours)
Exceeded by 1.5 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 32.4 business days (threshold: 1.0 business days)
Exceeded by 31.4 business days
Billing Review
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.5 business hours
Ready to Bill
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-260178

Work Details (1)

Name Type Status Qty Amount Date
WL-03115645 Labor Open 0.75 $56.48 Feb 22, 7:12 PM

Details